SDR Systems & Tools Manager

See yourself at Twilio

Join the team as our next SDR Systems & Tools Manager. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to provision, enable, and drive usage of critical internal tools. In addition, this person will program manage the interlock between sales technology, sales operations, strategy, and process.  

The SDR Systems & Tools Manager will join a world-class Sales Development and Digital Sales team partnering closely with Sales, Enablement, Marketing Operations, and Sales Operations teams. The role will be responsible for defining Twilio’s third party sales development tools strategy and workflow, managing upcoming sales tool integrations, and deployments. This role will play a key stakeholder as the point of contact to Twilio’s sales tool vendors. This is an excellent opportunity for a proven Systems & Tools Manager or an experienced Sales Operations Professional to play a leadership role in a rapidly growing segment of Twilio. 

Responsibilities

In this role, you’ll:

• Align sales technology tools to a defined pipeline generation workflow and drive user adoption
• Drive analytics to ensure optimal use of tools and effectiveness 
• Complete ongoing tool maintenance and user management
• Define and maintain tool governance and ensure best practices policies and procedures for supported tools and resulting ecosystem
• Maintain relationships with vendors and internal business partners to evaluate, pilot, and align tools along with negotiate contracts 
• Represent sales on technology feedback, integration workflows, and required functionality
• Partner with Sales Enablement to ensure sales tools are incorporated into onboarding and continuing education 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• An energetic, cross-functional operator with deep knowledge of enterprise technology sales and sales tool technology
• Strong facilitation and enablement skills
• Analytical mindset to drive user adoption, effective usage of tools, and strategy 
• Effective stakeholder communication and program management skills
• Ability to take a vision and develop structured plans, actions and measurable metrics to effectively execute on that vision
• Admin/power user experience in the following tools: Salesforce (SFDC) and Outreach.io

Desired:

• Admin/power user experience in the following tools: Pathlight, Lavender, 6sense, Vidyard 
• Experience in sales tool evaluations, contract negotiations, and integration with SFDC

Location 

This role will be remote and based in the USA

Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $90,320 - $112,900.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $95,680 - $119,600.
• Based in the San Francisco Bay area, California: $106,240- $132,800
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.