Seasonal Benefits Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Benefits Associate based in United States.

This role is centered on providing high-touch, compassionate support to individuals navigating complex healthcare and benefits decisions during a critical seasonal period. You will act as a trusted guide for members, helping them understand coverage options, compare plans, and resolve benefits-related questions with clarity and care. Working in a fast-paced, remote environment, you will handle a high volume of inbound and outbound interactions while ensuring accuracy, empathy, and strong service quality. The position combines customer support, benefits education, and problem-solving, requiring both attention to detail and strong communication skills. You will play an important role in helping members make informed decisions that directly impact their health and financial well-being. This is a mission-driven opportunity for someone who enjoys helping others and thrives in structured, service-oriented environments.

• Respond to inbound calls and emails from members, providing clear explanations of benefits, coverage options, costs, and provider information.
• Support members during open enrollment, life events, and plan changes by comparing benefit options and guiding informed decision-making.
• Investigate and resolve benefits-related issues, ensuring timely follow-up and accurate information delivery.
• Conduct outbound outreach to members for follow-ups, escalations, and case resolution updates.
• Maintain detailed documentation of member interactions, plan information, and resolution steps across internal systems.
• Navigate multiple healthcare and insurance systems to research benefits and ensure accurate guidance.
• Deliver empathetic, high-quality customer service while managing a high volume of interactions in a performance-driven environment.

Requirements:

• 1+ year of experience in customer service, healthcare support, insurance, or benefits administration roles preferred.
• Strong communication skills with the ability to explain complex benefits information in a clear and empathetic manner.
• Ability to manage high call volumes while maintaining accuracy, professionalism, and service quality.
• Strong attention to detail and organizational skills with the ability to track and manage multiple cases simultaneously.
• Comfortable working with digital tools and systems such as MS Word, Excel, and internal CRM platforms.
• Experience in healthcare, insurance, Medicare, COBRA, or related benefits environments is highly desirable.
• Strong problem-solving mindset with the ability to support members through complex or sensitive situations.
• Ability to work effectively in a fully remote, structured, and compliance-driven environment with a private workspace.

Benefits:

• Hourly compensation of $17.00.
• Fully remote work opportunity within the United States.
• Comprehensive training program and all necessary work equipment provided.
• Health, dental, vision, and additional benefits depending on eligibility.
• Paid time off and structured seasonal employment schedule (August–December 2026).
• Employee support programs focused on wellness and mental health.
• Opportunity to gain experience in healthcare navigation and benefits advisory services.
• Supportive, mission-driven culture focused on improving access to healthcare and member outcomes.