Seasonal Operations Analyst - Weekend Availability Needed

About the role

Angi is looking for an enthusiastic, self-motivated Seasonal Operations Analyst who will assist in making sure our holiday lighting program runs as smoothly as possible for homeowners all over the country. This is an opportunity to be a high impact resource for the team making decisions regarding purchasing, shipping, and order tracking for our customers and professionals.  You will also have the opportunity to participate in handling invoices, working with tracking sheets and receipts to ensure excellent coordination between us and our retail vendors.  

This position will be remote and require candidates to work from 7am - 3:30pm EST during the holiday season. Shifts beginning before 7am are available. Candidates must be available to work a 5 day work schedule that includes 1-2 days over the weekend. Holiday availability strongly preferred. The hourly rate for this role ranges between $18-$20/hour.

What you’ll do

• Review & process high volume orders entries in a timely manner
• Update orders with tracking information when received
• Track shipments, refunds and cancellations
• Upload & maintain vendor receipts
• Communicate with customer & vendor about updates on orders & tracking information
• Ad-hoc reporting & order reconciliations as needed 

Who you are

• Possession of High School Diploma or GED required, bachelor’s degree strongly preferred
• Experience in customer service is strongly preferred
• Strong written and verbal communications skills, organizational skills, attention to detail, and deadline/ service level sensitivity
• Comfortable working in systems / learning new tools (Dash, Zendesk)
• Basic Excel/Google Sheet proficiency
• Has access to a dedicated remote workspace without interruptions
• Reliable access to a high-speed, hard-wired internet connection 
• Holiday availability strongly preferred

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

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