Seasonal Sr. Customer Assistance Representative

Overview

Enterprise Rent a car has an exciting opportunity for a Seasonal Sr. Customer Service Agent at our The Villages location.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

This branch is located at 1076 Lake Sumter Landing, The Villages, FL 32162

This position pays $18.10 / hr plus eligibility for a monthly incentive bonus of up to $150 per month based on customer service.

This is seasonal employment that will be up to 120 days.

Apart from religious accomodation, this is a full time position, we are currently hiring for the following schedules:

Shift 1:

Sunday OFF

Monday -7:00am-4:00pm

Tuesday 7:30am-4:30pm

Wednesday 8:00am-4:00pm

Thursday 8:00am-4:00pm

Friday OFF

Saturday 8:00am-3:00pm

Shift 2:

Sunday OFF

Monday 8:00am-5:00pm

Tuesday 8:00am-5:00pm

Wednesday OFF

Thursday 8:00am-5:00pm

Friday 8:00am-5:00pm

Saturday 8:00am-3:00pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing and able to stand and/or walk for long periods of time
• Must be able to read, write, speak and understand English
• Must be willing to work at a location in The Villages, FL
• Must be willing to accept a pay rate of $18.10/hour
• Must be willing to accept full time employment
• Willing to accept Seasonal employment up to 120 days
• Apart from religious observation, must be able to work the following schedules:
  • Shift 1:
    Sunday OFF
    Monday -7:00am-4:00pm
    Tuesday 7:30am-4:30pm
    Wednesday 8:00am-4:00pm
    Thursday 8:00am-4:00pm
    Friday OFF
    Saturday 8:00am-3:00pm

• • Shift 2:
    Sunday OFF
    
    Monday 8:00am-5:00pm
    
    Tuesday 8:00am-5:00pm
    
    Wednesday OFF
    
    Thursday 8:00am-5:00pm
    
    Friday 8:00am-5:00pm
    
    Saturday 8:00am-3:00pm