Seasonal, Tax Training Developer

What you'll do...

Looking for a place where your hard work can be FUN and APPRECIATED? Come join H&R Block! This is your chance to join our organization and become part of a known and respected brand. H&R Block is America's 4th largest retail organization. Due to our exciting plans for the future we have several career opportunities available.

Develop and design general and specific training. Research delivery of timely relevant and cost effective training in accordance with program objectives and ensures all requisite documentation is collected while monitoring training effectiveness and employee progress.

Day to Day you'll...

• Design develop and deliver effective training courses and performance support materials in an adult learning environment. Normally the training would be at an intermediate level. Identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives.

• Select appropriate instructional delivery methods and matches to intended learning objectives; may need to ask for advice from more senior level. Develop training materials for synchronous and asynchronous delivery methods.

• Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses.

• Modify create implement and maintain state of the art learning templates for use within development tools and instructional products for intermediate level training.

• Utilize templates to implement course evaluation methods and instruments. Utilize standard report results template to share training programs with business unit leaders.

• Facilitate training and train-the-trainer sessions for all training courses developed.

• Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives.

• Deliver/facilitate training sessions as needed

What you'll bring to the team...

• Bachelor's degree in Instructional Design Adult Education Educational Technology or related field; or the equivalent through combination of education and work experience.
• At least 3 years experience in the design development and delivery of training programs of which 2 years is in a financial services or call center environment.
• Experience in course development and/or instructional project management.
• Knowledge of instructional design theory concepts principles and techniques.
• Demonstrated knowledge of adult learning theory and learning styles.
• Effective facilitation and presentation skills.
• Effective oral written and interpersonal communication skills. Ability to work effectively with associates throughout the organization.
• Strong analytical skills.
• Demonstrated ability to establish priorities organize and plan work to satisfy established timeframes.
• Proven ability to handle multiple tasks and projects simultaneously.
• Ability to adapt to a variety of business situations
• Prior use of a Windows-based computer system. Proficiency in MS Word Excel and PowerPoint.
• Proficiency in industry leading eLearning authoring and development tools.
• Ability to evaluate and apply new and evolving Internet technologies

About H&R Block...

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then we've grown to have approximately 12000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history but with a strong and urgent focus on the future. Maybe it's how determined forward thinking and innovative we are or how accessible our leadership is. We believe it's all those things and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race color religion creed gender national origin age disability veteran status marital status sex gender expression or identity sexual orientation citizenship or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

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