Seat 1A Customer Experience Consultant

As a crucial member of our Customer Experience Team, Working West Coast hours. You will be our frontline ambassador meeting the day-to-day travel requirements of our clients. We need customer agents who can adapt to the changing landscape in travel and deliver exceptional outcomes for our clients.  

You are passionate about helping people, obsessed with customer experience, and an expert in all things travel.

Your typical day

• Helping clients with personalized support at all points in the travel fulfillment life-cycle.
• Monitoring and executing your inbound queue from our servicing platform queries. 
• Researching, crafting, and executing exceptional itineraries for clients based on travel program policies.
• Resolving last-minute emergency travel situations.
• Contributing to your team's continual learning and upskilling.
• Providing feedback to our product and engineering team when something can be improved.
• Special projects galore! You’ll be involved in initiatives outside of the customer service team.

Your experience and skills

• Excellent use of Sabre.
• Additional bilingual language proficiency in one or more of the following languages is a requirement: German, French, Portuguese, Italian or Spanish.
• Stellar communication skills in English.
• 10+ years experience as a business travel agent preferably supporting Fortune 1000 clients.
• Master of crafting complex corporate travel itineraries. 
• Solid computer skills and the ability to seamlessly navigate multiple tools and systems.
• A passion for customer satisfaction and providing high touch, white-glove support.
• Proven ability to work with a wide range of internal and external stakeholders including vendors.
• Flexibility to work shifts on a rotating basis and extended hours as needed.

Please note that our company has adopted a Mandatory COVID-19 Vaccination Policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees are required to be Fully Vaccinated for COVID-19 (as defined in the policy), unless a reasonable accommodation is approved or as otherwise required by law.  Absent a reasonable accommodation or legal exception, should you receive a job offer from Spotnana, you agree to provide proof of your vaccination status and to be Fully Vaccinated by your first day of employment, in accordance with our policy.