Secure Network Analytics Customer Success Specialist

The Secure Network Analytics Customer Success Specialist role is highly critical, strategic and technical where you engage with customers to accelerate their adoption of Secure Analytics & Cisco products/solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams. The Secure Network Analytics CSS is a hands-on expert for their aligned product or architecture. This role owns delivery of targeted engagements intended to increase Secure Analytics product awareness, share industry practices, and drive overall product consumption and business value.
The CSS brings vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share knowledge and customer success stories. Able to effectively combine deep technical knowledge with solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster.
This is a technical role intended to support our customers with a myriad of their adoption challenges with Secure Analytics and across the Security product domain.
What You'll Do
The CSS's will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. In this role you will:
• Deliver Webinars to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement.
• In depth knowledge, with domain and industry specialization with technical knowledge of Secure Analytics and Security customer stories.
• Collaborate with Account teams, CS,CSE's, and partners to improve customer adoption, address product concerns - Welcome Call with Customer, Regular Update Meetings with Customer
• Use case mapping, understanding the objectives of purchase and what will make this successful in their environment.
• Drive adoption and expansion of Cisco products with Secure Analytics by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.
• Define and overcome Adoption Barriers
• Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the Customer Success Executive (CSE)
• Demonstrate domain specialization and expertise to deftly identify and with dedication lead risk areas and customer expectations that could impact successful delivery
• Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
• Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
Who You Are
• Customer Obsessed: Enthusiastically understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.
• Technical Guru: Technical knowledge and the ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer's environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and standard methodologies
• Cross-Team Collaborator & Influencer-work across internal and external teams of all levels to actively inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual and face-to-face environment (varies by role).
• Business Acumen-clear understanding of high-level business landscape including key strategic priorities, processes, and bold marketplace
• Results Oriented: Interest in and confirmed execution ability with relevant technologies and customer outcomes.
• First Responder: Skilled at issue management and handling customer expectations.
• Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
Required Experience
• 3-5 years of experience in technical consulting or direct customer interfacing/engagement role knowledgeable of industry standard methodologies related to domain
• Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases and an ability to define and articulate how technology can be used to solve business challenges
• Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent
• Industry Certifications: CISM / CISSP or equivalent
• BS Engineering, Computer Science, Masters
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.