Securities Operations Analyst

About us

Nasdaq (Nasdaq:NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit: http://www.nasdaq.com

The Team

• Heavy client and technical support for the Nasdaq TRF, Option, Equity and Government security exchanges. • Real-time monitoring of all trade processing to DTCC, OCC and external clearing (Treasury). • Monitor daily clearance and settlement risk. • Perform all daily reconciliations, customer inquiries and settlement processing.• Reconcile NASDAQ books and records including general ledgers, stock record, break reports

and open positions.

About us

Nasdaq (Nasdaq: NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit: http://www.nasdaq.com

The Team

• Responsible for client and technical support of the Nasdaq Equity and Option Markets as well as the Nasdaq Trade Reporting Facilities (TRF).
• Real-time monitoring of all trade processing to DTCC, and OCC.
• Monitoring of post trade clearance and settlement operations.
• Perform all daily reconciliations, research, and resolve customer inquiries.
• Reconcile NASDAQ books and records including general ledgers, stock record, break and position reports.

The type of person we are looking for

• A passionate individual with a desire to learn.
• Desire to be part of a strong close-knit team and work in an inclusive collaborative environment.
• Works actively to improve processes and procedures by identifying potential service gaps and recommending changes to better streamline workflow.
• The ability to be agile while venturing out of your comfort zone and scope.
• Ability to execute and take ownership of process/transactions/requests with limited support.
• Executes processes, system, transactions upon request from customers in a timely manner.
• Exceptional communication skills with the ability to support clients, establish, maintain, and cultivate relationships.
• Good understanding of financial markets, trade life cycles, post trade clearing and settlement operations.

Your role and responsibilities

• Actively participate in daily department meetings and collaborate with teammates.
• Attending team education sessions for cross training with the expectancy of being fluent across all supported products.
• Daily support of the required responsibilities for Post Trade Operations.
• Assessing and active monitoring internal/external risk.
• Real-time monitoring of all trade transmissions to DTCC and OCC.
• Client support for the Nasdaq TRF, Option, Equity products that falls under the teams' responsibilities.
• Oversee projects ensuring scheduling and implementation are completed to required standards.
• Ability to evaluate current procedures and find solutions to better streamline processes.
• Develop, implement, document, and maintain department procedures.
• Internal team collaboration across Nasdaq's various departments and stakeholders.

You will need the following skills and experience

• Some knowledge of the financial industry and trade life cycles is a plus.

• Skills in Microsoft products (Excel, Power Point etc.).
• The ability to work with Technology, Development and Business unit team members.
• To ability to analyze workflow processes and research and document changes.
• Developing strong CRM skills by working directly with clients, researching, and resolving issues through quick decision making by fully understanding the overall process.
• Evaluate and analyze call data, customer feedback, and survey results with the goal of adding efficiency and improving the overall client experience.

And it would be great if you have experience with

• Background in customer support
• General knowledge of Microsoft applications, Freshdesk, Microsoft Teams, Zoom and other customer support platforms
• Degree in Business/Finance or related discipline, or equivalent work experience
• Experience Required: 1-3 years

Sounds like you? Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon, and in the meantime please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page