Security (SecOps) Engineer II

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

Overview:

As the SecOps Engineer II, you will report to the SecOps Manager. This team is responsible for all IT and operations infrastructure to ensure performance and data confidentiality, integrity and availability.

You will:

• Architect, engineer, implement, monitor and document security measures for protecting Liveperson computer systems, networks and information.
• Identify and define system security requirements that are inline with industry and compliance standards.
• Design computer security architecture and develop detailed cyber security controls both on-premise and in multiple cloud tenants.
• Work with teams to identify, resolve, and mitigate security issues in cloud systems, software and processes.
• Prepare and document standard operating procedures and protocols
• Configure and troubleshoot security infrastructure devices
• Develop technical solutions to help reduce security vulnerabilities and automate repeatable tasks.
• Be an escalation point and technical subject matter expert for Security Analysts and any third-party security providers.

You are an expert in:

• System security engineering or information security engineering.
• Develop both internal and external systems.
• Operating system security for all platforms.
• Network security, networking technologies, and network monitoring tools.

You have:

• Hands-on experience with multi-cloud service environments.
• Hands-on experience with Networking, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems.
• Experience responding to security incidents and log analysis.
• At least 3 years experience in IT / System teams in a SAAS /Cloud company.
• Experience establishing procedures, reports, Service level agreements, availability and escalations.
• Knowledge of Python / Go (big advantage)
• Valid Comptia CySA+ Certificate

Other Requirements:

• Availability to support during US hours
• The job requires on-call duty
• Excellent command of the English language (written and spoken).

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: WFH support, Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.