Self-Storage Regional Manager

At Spartan Investment Group our mission is to Improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors. Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution.

We specifically focus on self-storage and RV park projects (FreeUp Storage) capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row!

Mission:

The mission of Regional Manager is to continue building out our operational processes and to drive the property performance of the Region to achieve increased revenue month over month. With a focus on the financials and budgets, the Regional Manager will set the performance expectations and assure the FreeUp Storage Property Management team is accountable, trained and engaged.

This person should be prepared to travel 50-75% of the time as this is a growing portfolio.

Requirements

Main Objectives and Responsibilities:

• Across the portfolio, lead the team to achieve at or above 60% conversion on leads and reservations.
• Grow physical occupancy to 92% across the portfolio and lead teams to achieve a delinquency goal of 4% or less.
• Using financial, budget, operations and services knowledge increase the month over month revenue for the portfolio.
• Drive NOI through proper budget management, operational excellence, maximizing existing revenue streams, and finding new sources of revenue
• Set performance objectives for each of the properties and coordinate to assure resources and trainings are in place at each property to understand and meet the performance needs.
• Design the training and support plan for the district managers, area managers and property managers, coordinating with the training team for implementation, process, and content.
• Maintain and update the Performance appraisal system for properties.
• Escalated customer issues, incident reports, legal action response
• Maintain property aesthetics including assisting with CAPEX budgeting and execution.

Competencies:

Communication - Excellent written and verbal communication skills. Ability to be tactful and articulate even during stressful situations and with a variety of people from all backgrounds.

Business Acumen - General marketing knowledge and ability to ensure brand guidelines. Strong understanding of business revenue goals; ability to read a P&L and manage a budget.

Curiosity - Research and be up to date on the market trends and forecast. Dive deep into company systems and metrics to solve issues and identify new systems and processes.

Initiative - Has a bias for action and is not afraid to be the first to speak up or take a fresh approach to something. Appreciates the trust and autonomy that comes with a macro-managed environment.

Organization - Able to handle a variety of tasks while still practicing good time management and communication to deliver assigned projects or important project milestones on time. Tend to multiple problems at once.

Customer Service - Treats internal and external stakeholders alike as a customer and has a service mindset. Seeks to identify solutions and addresses conflict in a tactful and empathetic way.

Leadership - Gain buy-in from a geographically diverse group. Ability to motivate others and help them succeed. Has a mentorship approach to learning and training development.

Qualifications:

• Bachelor's Degree from a 4-year university or college
• Multi-Unit Property Management Experience
• Self-Storage background
• Has managed personnel in the past

Benefits

Compensation and Benefits:

Salaried position from $90,000+ with potential for profit sharing. Vehicle allowance, Health/dental/vision benefits, 401k, unlimited PTO, flex office hours, wellness & transportation reimbursement, annual ski pass, continuing education reimbursement, and other perks with an all-star team and culture.