Seller Partner Operations Specialist

About the team

At Zillow, we're building an innovative home-buying and selling experience. Our team's mission is to streamline and simplify the process of selling homes for millions of people across the country! We are a passionate cross functional group of talented product managers, program managers, analysts, and operators who are building and launching new products and services at start-up pace. Our team is looking for a Seller Partner Operations Specialist who isn't afraid of working closely with real estate agents and internal teams to bring our product ambitions to life, which often means getting scrappy, moving fast, and finding opportunities to deliver great experiences to our customers. We believe in autonomy and moving quickly, so self-motivation and an interest in blazing new trails are musts.

About the role

As a Seller Partner Operations Specialist on our team, you will help operationalize product features, execute on go-to-market plans, and drive performance improvement across our partner network. Some examples of what you can expect:

• Dive into data to identify, track, communicate, and improve real estate agent pain points
• Contribute to the development of operational processes to support product expansion for new partners and customers, collaborating with cross-functional teams
• Partner with internal stakeholder teams to ensure customer questions and/or issues are troubleshooted, resolved, and learned from
• Collaborate with Product Managers to analyze existing processes and create new templates, tools, and playbooks to enhance operational efficiency and success for real estate agent teams
• Identify, root-cause, and resolve customer-facing problems or issues
• Think critically and creatively about improvements to existing processes and solutions to drive process improvement and optimization
• Support outstanding customer experiences and customer success as they engage with our products and services
• Engage in Ad-Hoc analysis as requested by business teams to quantify business opportunities associated with various product feature ideas

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $60,800.00 - $97,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You demonstrate:

• 4+ years of experience in operations and/or program/project management.
• A highly analytical approach, with experience making fast and high-quality recommendations in a rapidly-evolving environment.
• A data-driven and results-oriented approach to building and driving a business.
• A collaborative working style with a strong focus on execution and results.
• Flexibility in both thinking and working: when the current path is blocked, you find a way through or around it.
• The humility to question assumptions, seek broad input, earn & maintain stakeholder trust, and execute iteratively.
• Clear and concise communication across a broad range of partners and stakeholders.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.