Senior Accessibility Standards Subject Matter Expert

Job Description
A successful candidate will be passionate about accessibility in the digital space, work independently, and lead digital accessibility initiatives. They will display a broad knowledge of accessibility barriers, along with tools and techniques for overcoming them. Experience managing online accessibility resources and creating content to support company standards and processes is important. Expert knowledge of current accessibility laws and standards is a must.
Responsibilities will include, but are not limited to:

• Managing/maintaining updates to our internal Confluence digital accessibility knowledge base which includes assessing and updating content, creating and modifying HTML,CSS, Scripting, etc.
• Work with standards subject matter experts to update company digital accessibility standards.
• Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards.
• Continuously challenging existing practices, looking for ways to simplify and/or automate processes, and recommending "Best in Class" practices.
• Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
• Building relationships among stakeholders to foster support for digital accessibility, communicate changes to policies and procedures, and drive maturity of accessibility program.
• Updating and managing internal documentation to provide guidance and education for a broad audience.
• Leading teams and technical discussions and decision-making to resolve complex issues.
• Contributing to testing standards that will scale across a large organization.

Qualifications:

• 3+ years' experience in digital accessibility.
• Advanced experience in accessibility on a minimum of one platform, and familiarity with a broad range:
  • Web accessibility on Windows and macOS
  • Mobile accessibility on Android and iOS
• Advanced experience with:
  • PDF accessibility and digital document standards
  • Video and other digital media
  • Web development - semantic HTML, CSS, JavaScript, and WAI-ARIA
• Working proficiency and development skills in Native development (iOS and/or Android).
• Broad knowledge of digital assistive technologies.
• Familiarity with tools for automated and guided accessibility testing.
• Understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects.
• Teamwork, collaboration, negotiation, and conflict resolution.
• Working knowledge of Agile and Jira.
• Minimum of a bachelor's degree in a related field.
• Related certifications highly desired.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.