Senior Account Administrator

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

SonderMind is hiring a Senior Account Administrator to manage the self service onboarding program in support of a growing volume of new providers within our group. Senior Account Administrators will be responsible for performing quality assurance and quality control of the onboarding process, monitoring Account Administrators, and coordinating cross-functionally to ensure success of the program.

As our ideal candidate, you are detail oriented, passionate about and energized by supporting business functions at the ground level to enable smooth operations for all involved, and you haven proven experience hitting and exceeding performance goals. This team at Sondermind will work cross-functionally to allow access to our platforms that drive a best in class experience for providers.

Essential Functions 

Self Service Program QA/QC

• Account Creation Completion and Maintenance
• • • Monitor the successful creation of provider accounts within SonderMind’s Admin Portal
    • Track and manage account details within SalesForce and SonderMind’s Admin Portal to ensure accurate records of onboarding paperwork, account status, and relevant account information.
    • Ensure successful data transfer from SalesForce to SonderMind’s Admin Portal
    • Create and enable location access for providers to host virtual and in person therapy sessions
    • Confirm accurate details across third party registries (CAQH), SonderMind’s Admin Portal, and SalesForce during the account creation process

• Billing Account Setup and Maintenance
  
  • • Review and input W9 paperwork to ensure accurate tax classification and payouts to providers
    • Ensure successful stripe account setup for providers
  • Communicate with appropriate cross-functional teams to ensure all onboarding tasks are completed accurately and ensure providers have access to relevant platforms once accounts have been completed (Stripe, Vanilla, LearnUpon)
• Provider Referral Program Management
  
  • Monitor accuracy of referral reporting in salesforce and looker
  • Identify providers eligible for referral bonuses
  • Process payment requests through google form and bill.com
  • Update provider accounts in Salesforce to reflect payments made
  • Work cross-functionally to resolve payment issues, delays, or discrepancies in reporting
• Provider Success Team Support
  
  • Support Provider Success Coaches and Provider Success Managers in day to day tasks to move providers through the funnel, including but not limited to:
  • Processing billing and demographic change support requests
  • Tracking onboarding checklist completion and supporting stalled providers
  • Responding to Provider Success Inbox inquiries

Who you are

Skills, experience and education that is needed for this person to be able to succeed in this role:

• Interest in process oriented work
• High accountability and attention to detail

Preferred Experience:

• Undergraduate degree
• Knowledge of SalesForce
• Knowledge of Tax processes (W9 paperwork)

Our Benefits 

The anticipated salary range for this role will be $50,000-55,000.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.