Senior Account Manager

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Summary

Lead and handle sales for Fisher Scientific Malaysia in the territories assigned according to company's strategies and plans. Perform sales and marketing activities for product marketed by the department, including but not limited to laboratory equipments, consumables and apparatus. Continuously and independently look for opportunity to grow the committed revenue and overall gross margin for current account assigned.

Key Responsibilities

• To achieve your personal AOT, achieve revenue and profit margin.
• To create a work environment that promotes collaboration and partnership, colleagues can prosper; find rewards in their efforts; and be continuously motivated and challenged to improve their performance
• To undertake and perform sales & marketing activities focusing on achieving sales target committed in territories assigned for products and/or services assigned.
• To make positive engagement with prospects and customers
• To ensure in time feedback and reports on the latest market intelligence.
• To take lead for overall growth of business opportunity in the assign market territories and accounts.
• To achieve yearly products quota allocated.
• To assist in mentoring and coaching of team members
• To manage key accounts and projects assigned by the company

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• Improve customer's experience in a manner where they are consistence throughout the organization and continuously improving.
• Provide assistance to application matters such as commissioning of equipment sold/marketed by the department.
• Collaborate closely with the technical service team on any customers requirements for technical support or warranty support.
• Inform, update, communicate and coordinate with technical service teams to ensure efficient product installation and services.
• Discuss the issues faced externally or internally and provide suggestion / solution for improvement
• To feedback key win and lose and discuss with manager on strategies to win the following sales.
• To participate in all training activities (local or overseas) provided by the company or the company's vendors.
• Prepare and report weekly update on detail funnel, activities and sales/work status to Department Manager. To participate in all initiatives and activities including but not limited to marketing, seminars and roadshows undertaken by the department and company.
• Follow through on product delivery and installation process and ensure customers' expectations are met. To assist the company on collection of outstanding invoices.
• Ensure compliance to related regulatory procedures applicable to the company at all times
• Abide to all company's policies and procedures.

• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Demonstrate forward-thinking quality