Senior Account Manager

As a Senior Account Manager, you are the client’s champion within the agency.You’re looking to flex your skills growing and managing client relationships, but you still want some direction. Good news—you’ll get strategic guidance from an Account Director or Client Partner. Client satisfaction, account revenue growth, and overall business profitability is on your shoulders—but you’re up to the challenge. Most importantly, you’ll be a leader within the agency and your clients—from mid to senior level—regard you as a trusted advisor to deliver excellent digital experiences.

• Manage client relationship.
• Own the success and satisfaction of client relationship.
• Build relationships with senior members of client organization.
• Own client satisfaction, targeting a 100% client reference-ability.
• Lead projects and initiatives to delivery.
• Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions.
• Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions.
• Provide leadership, support, and ongoing guidance to team members.
• Provide internal teams with appropriate insight into client’s strategic business initiatives.
• Has a point of view on industry structure, trends, initiatives, and issues
• Provide insights into organizational opportunities for cross and up-sell opportunities.
• Over see the development of detailed proposals and statements of work.
• Significantly grow the client relationship in terms of revenue generated and account profitability.
• Proactively sell and manage customer expectations and communicates project and profit risks to internal team.

You Have:

• 4-5 years of Account Management experience in integrated multi-channel marketing or advertising
• Experience working with complex large-scale Brands and client teams, delivering annual services revenues in the millions
• Experience with development of digital display, print, paid and owned social, audio and video creative development from creative development through production
• Experience working with brand clients and understanding of brand development
• Demonstrated understanding of working with multi-discipline internal agency and external client teams including Strategy, Project Management, Creative, Marketing Science and Media
• Prior experience working with external or internal media teams
• Knowledge of programs, projects, and management processes and toolsets.
• Excellent written and oral communication skills, including development of presentations that showcase cohesive narrative and storytelling to a Senior audience
• Excellent interpersonal skills, especially in situations involving consensus and team building.
• Ability to handle multiple tasks and projects simultaneously
• Excellent attention to detail
• Team-oriented mindset and ability to work with remote or decentralized teams.
• A keen sense of creative thinking and problem solving
• Comfortable being Account lead and owning projects from intake through to delivery to Senior client team
• Demonstrated abilities in negotiation and leadership