Senior Account Manager

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

The Role

We have a long-standing relationship with Nestlé, having produced iconic work globally across categories as varied as confectionary, infant nutrition and pet care to name a few for many years.

We now have an exciting opportunity for someone to join our team as a Senior Account Manager, to help continue and drive excellence across our relationship with some of the biggest brands in the world.

A significant portion of this role will involve working with creative partners to help bring their creative ideas to life.

The position would therefore suit someone who’s already worked across large global primary productions at a creative agency, who’s now looking to focus more on production.

We are looking for someone who can already show some flair for collaboration, forming partnerships across teams to help aid delivery.

More broadly, at Hogarth, Senior Account Managers are:

• super-organised and adept multi-taskers
• accountable for end- to-end project execution and responsible for delivering work on time, on specification and on budget
• experts in strong project and client management and seek to implement best-practice methodology
• the key point people for projects and relaying timings, scope, budget, resource and change information to the wider project and production teams.
• master problem-solvers, are well organised with a passion for production, marketing and advertising and a desire to grow and develop.

Key areas of responsibility

Communication

• The key day-to-day client management contact for clients
• Understanding of clients’ needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to SAM/SCM S
• Accountable for ensuring all team members are aware of timelines and deliverables
• Responsible for managing the client relationship with a focus on delivery
• Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and troubleshoot issues as they arise, and if required escalate to AD
• Work with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relay those details to other members of the team as necessary

Collaboration

• Partner with Client Growth, Production and Finance to ensure a smooth process, proper resource allocation and a superior result
• Demonstrate strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manage medium to large projects independently, from initiation through to completion
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and can knowledgably articulate status internally and during client interactions
• Identify improvements to existing workflow and processes
• Identify potential project risks and develop contingency plans and if needed, escalate to SAD
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensure the highest quality is always delivered to clients

Financials

• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking, billing against all project budgets

Requirements

• Project or Client management related primary production experience within an interactive or integrated creative agency, with a good understanding of marketing and production implementation processes across all key channels, including digital, video, content, social etc
• An understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage medium to large projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of building client relationships
• A professional, calm, approachable demeanour, and the ability to thrive in the dynamic highly matrixed agency environment
• Strong written and verbal communication
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc

The Package

• 25 days holiday, plus an extra day of leave for your Birthday
• 1 Volunteering day per year
• Private Medical Care (Bupa)
• Eye tests
• Life Assurance 
• Pension Scheme 
• Employee Assistance Programme
• WPP Group Discounts
• Travel Season Ticket Loan
• Cycle to Work Scheme
• Gym Discounts
• Mortgage Advice 

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push  boundaries, we are never satisfied and always want to find a better way.

Hands on: We don’t wait for things to happen, we get on with it. We are pragmatic and don’t have an  ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to  our promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch.  We want to work with people from many cultures and demand great things of each other. Even when  things get tough, we don’t lose perspective or our sense of humour.

Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves  and others to be better. It is important to continuously challenge ourselves and our ways of working.  We aim to provide staff with the opportunities to develop and learn.

Find out more at www.hogarthww.com/culture

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