Senior Account Manager

Straker Translations is a leading AI powered global translation company blending human and machine intelligence to provide state-of-the-art translation solutions across the globe. We have a talented team of 220+ employees all around the world and are continuing to grow!

We are looking for a dynamic Senior Account Manager to support our growing enterprise business in North America. The Account Manager will be responsible managing a team of Account Managers while also developing, maintaining, and growing client relationships including full adoption of our technology/service. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high satisfaction, and ongoing expansion opportunities. The Senior Account manager will provide professional development opportunities and support for the Account Management team. This role will also work within assigned clients' organization, fostering a deep cross-organization understanding of needs and technology offers for each client, managing correspondence and ensuring that the client's experience exceeds expectations. A successful Senior Account Manager will have a consultative approach and the ability to quickly understand our industry and the clients we serve to guide clients through the localization process, moreover, the Straker process.

If you are a passionate Client Success champion who is driven to cultivate talent and focused on constantly improving client relationships for adoption and growth, this is the opportunity and the company for you!

People are at the heart of all we do and our culture is unconditionally inclusive at the Straker Group. We recruit the most talented individuals to join us on our journey - regardless of their race, sexual orientation, religion, age, gender, disability status. By embracing and respecting our differences and harnessing the uniqueness that we each bring to our role - we have created an incredible global team of Rebels to fight the battle on behalf of our customers.

Responsibilities include:

• Manage the North American Account Management team to drive revenue growth and retention
• Work with VP of Client Success to optimize workflows and drive automation
• Build and maintain relationships with assigned clients through a proactive approach to client engagement
• Identify new opportunities within existing accounts for revenue growth including service enhancements and add-ons
• Open new opportunities within accounts for revenue growth
• Work with clients to ensure they are leveraging our service effectively and finding value in our services
• Become an expert in Straker Translations offerings and educate clients on the use and benefits of our entire service offering
• Work closely with Sales, Operations, Finance, and internal technical teams to ensure an exceptional client experience and take care of any client issues
• Be a client advocate while capturing feedback and reporting requests to appropriate department
• Efficiently manage time to focus on essential activities to ensure client satisfaction, account renewal, and account growth
• Maintain a revenue base by managing account retention, growth, and renewal
• Drive upgrade revenue through increased product adoption and usage

• Ensure all administrative needs for the client are met and updated with the required frequency to ensure no disruption of service

• Use consultative approach with clients to uncover additional opportunities for engagement within client organization

Requirements

• 5+ years of experience in a customer-facing role, such as Client Success, Client Support or Account Management
• Experience managing people in Client Success or Account Management function
• Experience working with senior and executive level enterprise accounts

• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base

• Excellent written and verbal communication skills
• Confident, high energy, self-motivated and a true team player

• Excellent multitasking and project management skills
• The ability to plan and strategize in collaboration with clients and internal resources

• A persuasive and confident approach to sales/client management

• Well-organized, with a high attention to detail and ability to prioritize
• Industry experience is preferred but not required

If this role has intrigued you - please apply now!