Senior Account Manager

Xero is a beautiful easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero our purpose is to make life better for people in small business their advisors and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools information and connections. Because when they succeed they make a difference and when millions of small businesses are making a difference the world is a more beautiful place.

How you’ll make an impact

As a Senior Account Manager (SAM) you are responsible for managing developing and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy. The overall aim is to support their continual success in migrating clients on to the Xero platform. This is a field based role requiring extensive appointment making meeting management and travel around your allocated territory. You’ll form great relationships with your Accounting Partners and also work closely with your Senior Account Management colleagues to make sure that you and your colleagues are working in the best way to support Xero’s success overall.

We are looking for Senior Account Manager to cover both Norfolk and North London area.

What you’ll do

• Manage the sales and account management relationships with large and mid-tier accounting partners

• Drive customer numbers up and achieve monthly targets

• Drive online strategy deep within the practice

• Develop ​project plans to support migration to Xero

• Deliver Xero partner events

• Ensure that a formal Partner engagement plan is developed for each partner

• Manage the recruitment education and growth of your partner base

• Ensure Partners and and other employees within the Practice attend introductory webinars events & certification training

• Educate Partners on all partner resources available

• Monitor all existing Partners as they progress through the sales cycle.

• Update our CRM system (Salesforce) with all client communications including calls emails and meetings

• Maintain and update our CRM system of all practice staff and contact details

• Respond in a timely manner to all Partner enquiries

• Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners

• Drive attendance at Xero sales events and Partner Forums

• Work closely with Partner Services to deliver the business plan

What you’ll bring with you

• Proven experience in field sales

• Flexibility to travel within allocated territory as well as outside of territory if required

• Proven track of sales performance and achieving KPI's

• Experience/Knowledge of the workings of an accounting practice is desirable

• An interest and intrigue in the emerging online accounting market and Fintech

• Loads of initiative and ability to work autonomously

• Outstanding communication and presentation skills and an enthusiasm for building strong relationships

• Ability to create a quick and strong rapport with partners

• Attention to detail and follow-up

• Process driven and takes ownership

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!) dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family private medical insurance gym passes employee resource groups 26 weeks of paid parental leave for primary caregivers an Employee Share Plan beautiful offices flexible working and many other benefits that reflect our human value you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role but your past experience doesn't align perfectly we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements we encourage you to advise us at time of application and throughout the interview process.