Senior Account Manager

Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.

In 2022, we raised $600M in Series F funding, and we were also recognized as a certified Great Place to Work in France, Germany, Israel, US and UK. In November 2023, we acquired Heap, our largest acquisition to date, strengthening our analytics platform to provide a 360 view of users' digital experience.

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

About the Opportunity:

The Senior Account Manager is a critical front line function, responsible for day to day customer relationship management, customer satisfaction and revenues. The position will interface across all Company teams and functions including Consultants, Customer Success Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met.

What you’ll do as a Senior Account Manager at Contentsquare

• Manage the customer life-cycle from deployment to renewal, cross-sell and up-sell
• Promote the Contentsquare value proposition to existing customers within a highly competitive market
• Manage complex sales cycles for renewals and expansions
• Maintain and develop relationships within the assigned accounts
• As part of a cross-functional team, monitor and improve customer satisfaction via Customer Consultants, Customer Success Managers and Implementation teams
• Excel within a fast-paced, dynamic organization

What you’ll need to succeed in the role:

• 10+ years of B2B Enterprise Account Management experience preferably in the digital analytics industry.
• Martech experience required.
• Thorough understanding of enterprise account management and show a methodical approach to managing a territory
• Demonstrated market knowledge and competitive knowledge opportunities
• Proven history of exceptional quota attainment
• Bachelor’s Degree

#LI-Remote #BI-Remote

For Colorado-based roles: Minimum annual base salary of $130,000. You may also be offered incentive compensation, bonus, equity, and benefits. More details about our company benefits can be found below.

Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact

▪️ Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

▪️ Work flexibility: hybrid and remote work policies

▪️ Generous paid time-off policy (every location is different)

▪️Immediate eligibility for birthing and non-birthing parental leave

▪️Wellbeing and Home Office allowances

▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success

▪️We offer many benefits in various countries -- ask your recruiter for more information

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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