Senior Account Manager

As a Senior Account Manager, you are the client’s champion within the agency. You’re looking to flex your skills growing and managing client relationships, but you still want some direction. Good news—you’ll get strategic guidance from a Senior Account Director or Client Partner. You’ll lead project teams in the development of digital advertising solutions for our clients. Client satisfaction, account revenue growth, and overall business profitability is on your shoulders—but your abilities to lead a project team within a vertical client set are up to the challenge. Most importantly your clients—from mid to senior level—regard you as a trusted advisor to deliver excellent digital experiences.

You Will:

• Manage project relationship with select client organization
• Be responsible for the success and satisfaction of individual client relationship(s)
• Build relationships with senior managers within client organization
• Lead projects/initiatives through to delivery
• Create opportunities for deeper collaboration and interaction and reinforce the client’s goals as an innovative participant in the creation of cutting-edge solutions
• Understand all disciplines enough to provide a quality assurance check of project deliverables and have a point of view of best practices and solutions across functions
• Provide leadership, support and ongoing guidance to members of the project team
• Provide Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives
• Have a point of view on industry structure, trends, initiatives, and issues
• Have a point of view of best practices and solutions across functions
• Oversee the development of detailed proposals and statements of work with the support of core team members including a Sr. Account Director or member of the executive management team
• Provide leadership and growth of Account Coordinator on the business

You Have:

• 5+ years of Account Management experience in Performance Marketing
• Experience working with complex, fast-moving clients
• Experience with integrated, digital and social-first campaign development, strategy and production
• Ability to work with strategists, data analysts and media partners to facilitate an on-going test-and-learn environment
• Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies
• Knowledge of programs, projects and knowledge management processes and toolsets
• Demonstrated skills in negotiation and leadership
• Demonstrated excellence in written and oral communications, including outstanding presentation skills
• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management
• Ability to handle multiple tasks simultaneously
• Team orientation, particularly working with remote or decentralized team
• Keen sense of creative thinking and problem solving 

What We Offer

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Remote work options
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 11 affinity groups
• Funding towards internal learning and development
• Enterprise-wide employee discounts

The salary range for this role, based in New York, is generally $115,000 to $125,000, and we continually review ranges to address skills, experience and markets.  Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to a candidate’s experience and skills relative to the scope and responsibilities of the position.