Senior Account Manager

As a Senior Account Manager, you are the client’s champion within the agency. You’re looking to flex your skills growing and managing client relationships, but you still want some direction. Good news—you’ll get strategic guidance from an Account Director or Client Partner.  Client satisfaction, account revenue growth, and overall business profitability is on your shoulders—but you’re up to the challenge.  Most importantly, you’ll be a leader within the agency and your clients—from mid to senior level—regard you as a trusted advisor to deliver excellent digital experiences.

You will:

• Manage, and own the success and satisfaction of the client relationship
• Lead projects and initiatives to delivery
• Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions
• Provide Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives
• Have a point of view on industry structure, trends, initiatives, best practises and solutions, and you have the confidence to speak up and express your point of view
• Provide Critical Mass’ Executive Sponsor, VP, Client Partner or Account Director with insights into organizational opportunities for cross and up-sell opportunities
• Oversee the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner or member of the executive management team
• Participate in weekly client discussions with a level of polish and formality
• Proactively sell and manage customer expectations and communicate project and profit risks to internal team

You have:

• 4+ years of Account Management experience in an internet marketing or advertising online media
• Bachelor’s degree or higher in one of the following areas: business, marketing, communications, e-business engineering, or computer science
• Experience working with complex clients, delivering annual services revenues in excess of $2M each
• Experience in website redesign, with creative elements such as the creation of pages, content and design
• Experience with integrated, digital and social-first campaign development, strategy and production
• Experience working as part of an Inter-Agency Team model, partnering with media, brand, and PR agencies to deliver full-funnel campaigns
• Experience with site development, specifically involvement in large scale site design, content and enhancements
• Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies.
• Knowledge of programs, projects, and management processes and toolsets
• Demonstrated abilities in negotiation and leadership
• Excellent written and oral communication skills, including presentation
• A comprehensive and detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers
• Excellent interpersonal skills, especially in situations involving consensus and team building
• Ability to handle multiple tasks simultaneously
• Team-oriented mindset and ability to work with remote or decentralized teams
• A keen sense of creative thinking and problem solving

The Talent Team at Critical Mass is focused on ensuring we provide the best training, on-boarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In effort to do so, we’d like to establish the ask that you plan to work from an office a minimum of 3 days a week. The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationship.
• Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
CM Liquid Talent is still an option for roles approved to be 100% remote.