Senior Account Manager

About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our careers page and read this blog post to learn more about our culture.

We are backed by Golden Gate Capital, a Tier 1 private equity firm based in San Francisco, CA. Golden Gate has a diverse portfolio of companies with over $19 billion in committed capital.

About the Role

We are looking for an Account Manager to help us bring AI to supply chains in the world’s largest companies. You’ll work with our operations and engineering teams to foster customer relationships through feature development, customer, and customer-vendor onboardings, and support operations. We expect you to contribute to thought leadership to support the overall company growth strategy.

Responsibilities

• Lead the change management and adoption cycle of end-users which includes the delivery and articulation of 5F’s value proposition to various customer stakeholders
• Onboard and train new medium to large trucking clients to use our 5f OTR platform with white glove treatment
• Assist platform users to ensure optimal performance
• Liaise between customer users and Product team to for new feature evaluation and process improvement
• Immerse yourself in the business & company strategy to understand our biggest opportunities for growth

• Other duties as assigned

Requirements

• 2+ years’ experience as a freight broker/transportation solutions provider
• Extensive experience with Account Management and/or Customer Change Management
• Proven ability to work cross functionally across customers’ operations, IT, logistics and finance departments while supporting customer adoption
• Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365

Compensation: $90-110K

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

• Competitive compensation package
• Paid Time Off and Holidays
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Company-paid parking or RTD pass
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Free or discounted legal program
• We supply the industry's best hardware and productivity software

Vorto is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.