Senior Account Manager

Lockton is excited to announce we are seeking a Senior Account Manager to provide overall support to the Account Executive on an assigned book of healthcare business. As a Senior Account Manager, you'll be helping lead a dynamic client-facing team. Collaboration and a willingness to support your colleagues are imperative, as is a true love for building and nurturing relationships, both internal and external.

A successful candidate will have:

• Good inter-personal skills and ability to communicate effectively and professionally, both verbally and in writing
• An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients' needs
• An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
• The entrepreneurial spirit, with an eagerness to learn and grow within the company

Responsibilities:

• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards
• Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
• Researches an issues' root cause, implements, and resolves policy-related issues
• Recommends potential enhancements or improvements to processes, products, and/or policies
• Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
• Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
• Engages in Client strategy meetings to manage insured expectations for upcoming term
• Develops and presents coverage plan and renewal terms to Client
• Assesses and interprets exposure information from the Client
• Analyzes quotes from carriers to determine appropriate recommendations
• Interprets and evaluates policy terms to ensure adequate coverage for Client's identified exposures
• Facilitates Client premium financing
• Participates in negotiations with carriers for new and renewal quotes
• Collaborates with senior staff in selecting new markets for submission and requesting quotes
• Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
• Mentors and trains junior-level staff

Qualifications:

• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Typically, more than 7 years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Demonstrates strong working knowledge and experience within brokerage industry
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to travel by automobile and aircraft
• Ability to work outside of normal business hours as needed