Senior Account Manager - Direct Brands

About the Team

At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.

Role Overview

We are looking for a seasoned and people-oriented Senior Account Manager (in Los Angeles, CA or New York, NY) for our Business Development team to focus on our direct brand partnerships. The ideal candidate will be a self-starter, fluent in the luxury and retail market, committed to providing top-tier customer service as well as comfortable working across a variety of departments, including Marketing, Brand, Operations, and Data.

In this role you will:

• Maintain and optimize key partnerships through all facets of the account management process - onboarding, management and growth
• Utilize data to strategically plan with your accounts to maximize their potential
• Track your accounts’ performance to identify risks and opportunities for improvement
• Provide your accounts with detailed analysis and recommendations, helping guide decision making
• Streamline onboarding process for new accounts; initiate and supervise the operational setup, ensuring seamless integration
• Effectively work with internal teams in ensuring product is received properly and listed for sale in a timely manner
• Create end-of-month decks for key partners and conduct external monthly business reviews with accounts
• Efficiently resolve any account issues or questions, partnering with our Operations team
• Partner with Marcom and Business Development Project Management for brand campaigns and launches
• Work closely with Merchandising and Business Development Planning during seasonal market to help manage wholesale purchases
• Partner with Marcom and Business Development Project Management for brand campaigns and launches
• Drive business by prospecting existing connections and proactively sourcing new accounts

We are looking for:

• 5+ years of experience in a retail, brand or wholesale environment - fashion, luxury a plus 
• Strong sales and analytical ability
• Commitment to VIP-level customer service
• Experience building a book of business
• Confidentiality and discretion a MUST
• High level interpersonal, communication and written skills
• Highly organized with demonstrated attention to detail
• A quick learner, a self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility
• Mac proficiency, understanding of web-based platforms, and comfortable managing URL links