Senior Account Manager, Enterprise Software Sales

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how

people on six continents work, shop and live. If you want to tackle complex problems, push limits and

redefine what's possible, you've come to the right place.

The Senior Account Manager, Enterprise Software Sales role with Manhattan Associates is an essential position within the Americas Sales organization leading and driving efforts to gain new business and broaden relationships with existing supply chain software clients. This role will be responsible for the relationship between Manhattan Associates and its clients from the moment a contract is signed throughout the life of the account. The individual in this position is essential to maintaining and building strong customer relationships and in positively representing the organization. This role incorporates developing and expanding relationships with new and current clients with Operational, Technical and Functional management at all levels. From a client revenue point of view, this role is responsible for identifying, developing and potentially closing opportunities for Manhattan Associates' software products and services. The successful candidate will convey changes in the industry and emphasize the benefits of new products and services offering available from Manhattan Associates. Additionally, the Senior Account Manager will work closely with other departments when serving customers (i.e. Professional Services, Sales, Contracts, Accounting and Marketing). There will be frequent executive-level client contact, where excellent communication and presentation skills as well as business acumen will be of critical importance.

Job Responsibilities:
• Drives new business and expanded business with existing customers• Identifies, develops and potentially closes opportunities for Manhattan's software products and services• Sells a portion of the Manhattan Associates Solution Suite • Grows the market software and services revenues profitably and positions Manhattan Associates as market leader for supply chain solutions• Establishes, documents and maintains solid communication and follow-up procedures for all assigned accounts • Manages customer account contact / management information through the entire sales lifecycle process• Maintains high levels of customer satisfaction and loyalty with customers• Develops customer account strategies and tactical penetration plans• Collects annual maintenance fees for Manhattan's software products for all assigned accounts• Sells against annual revenue targets for software licenses and services• Develops compelling value propositions based on ROI cost/benefit analysis• Educates assigned accounts on Manhattan Associates' solutions• Ensures Manhattan's clients have complied with the terms and conditions of the contracts that are in place between the two organizations• Establishes collaborative relationships with internal constituents to execute and manage contracts, resolves customer issues and coordinates successful sales activities• Effectively communicates account activity and requirements with all support staff to ensure client satisfaction is maintained at the highest level • Builds client references• Collaborates with PSO and CSO to ensure implementation success

Minimum Requirements:
• Bachelor's degree in Business, Marketing, Supply Chain/Logistics, Engineering or related degree• 7 - 9+ years experience selling strategic enterprise applications / technology; preferably supply chain• Experienced using Salesforce.com, Microsoft office products or similar software; professional selling strategies; complex sale methodology
• Strong fundamental knowledge in supply chain operations and technology as well as in retail, 3PL, CPG, etc.
• Excellent collaboration skills in order to work successfully with team members, internal and external partners• Ability to anticipate customer needs, offer solutions and overcome objections
• Expert level selling and negotiation capabilities
• Excellent communication and presentation skills
• Ability to travel at least 50% of the time
• Prior consulting implementation experience with enterprise software preferred

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Committed to diversity and inclusion

At Manhattan, it's more than just about the work. Our team members' unique backgrounds, experiences

and perspectives add to us as a whole and make us unique. From cultural celebrations to interest groups

to volunteer opportunities, your true self is welcome here.