Senior Account Manager [Experience & Engineering]

This position sits in our Zurich-based Experience & Engineering business unit. We deliver a large range of services: from strategy and a performance-driven full-funnel approach to campaigning, e-commerce, data & analytics and content.  We pride ourselves on delivering exceptional and engaging digital experiences. 

JOB PURPOSE

For our office in Zurich we are looking for a Senior Account Manager (div/f/m) who will look after our accounts with a high degree of aplomb, empathy and communication skills. Do you like to get things moving, are you passionate about strategic customer management and development? Then we should get to know each other!

KEY RESPONSIBILITIES

- You have overall responsibility for the client, which means you are responsible for the success of the collaboration and the expansion of the sales volume

- In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required

- You initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth

- Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have

- You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)

- You know how to ask the right questions at the customer and thus open up new business areas

- You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals

WHAT WE ARE LOOKING FOR

 - Have 7+ years of experience in the field of Consulting, Project or account management

- Know the agency life, managed medium and large accounts and strategically developing customer accounts with a volume of above 500.000 CHF per year

- Understand how to manage clients in the e-commerce environment and have the experience and know-how to do so

- Love to communicate with clients and experts and are a diplomatic linchpin for all involved stakeholders

- Can show challenging clients the limits of what is possible in difficult situations and explain them in a comprehensible way

- Have a strategic mindset and can give presentations with confidence

- Have excellent communication skills in Swiss German, German (at least C1) and English

- Are currently based in Switzerland

WE OFFER

- Hybrid working: you have the choice to work from our office or remotely, and we have core working hours where you can choose your start and finish times to suit you

- Above-average social performance, mental health support

- 25 days paid holiday with the opportunity to take unpaid leave

- We celebrate project and team successes together. But I also like to spontaneously have a cool drink together. 

- You can choose from the spacious and barrier-free location in Zurich; in Bern you can expect a small but nice and fully equipped office where you can hit the keys in peace

 - A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

 - Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries.

 - Opportunity for personal growth. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

 - Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean?We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.