Senior Account Manager, KSA

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

We're seeking an enthusiastic Account Manager to manage the commercial and operational relationship for Sabre Travel Network in Saudi Arabia-Riyadh. The position requires a customer-centric thought process as well as advanced sales skills.

Responsibilities:

• Under general supervision, responsible for interfacing with customers after sale

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner

• Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities

• Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity

• Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings

• Looking after out of base customers which required high level of mobilization and travel across KSA

• Product positioning to internal and external customers

• Establishes positive relationship and results in order to solidify renewal opportunities.

• Any other duty assigned by the Area/Country Manager

Requirements:

• Bachelor degree required

• Minimum 3 years related work experience

• Good understanding of the travel distribution industry and/or IT

• Experience with GDS

• Experience in managing business relationships and driving growth with customers

• Experience creating presentations and conducting webinars

• Experience with presenting company story and products to a customer and measuring customer success

• Experience in up-selling products to customers and reaching sales goals

• Experience with negotiating contracts/pricing

• Strong time management, multi-tasking, and organizational skills

• Strong communication skills (written and verbal).

• Strong interpersonal skills, internal and external, and ability to communicate at all levels.

• Analytical capability using MS office and Excel in particular

• Fluency in English, Native Arabic

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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