Senior Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Manager in Canada.

This is a strategic, data-driven account management role focused on optimizing creator and agency performance within a global digital ecosystem. You will act as a key connector between creators, internal teams, and product operations, ensuring smooth communication flows, high-quality execution, and measurable business impact. The role blends account management, analytics, and cross-functional coordination, requiring both operational discipline and strong interpersonal skills. You will help shape creator-driven growth strategies, improve content performance, and enhance monetization efficiency across multiple markets. This position also involves working with internal tools and analytics systems to centralize insights and improve decision-making. It is ideal for someone who thrives in fast-paced, multicultural, and highly collaborative environments.

• Build and optimize account management workflows to improve communication efficiency, streamline operations, and enhance performance tracking across creators and agencies.
• Gather and analyze creator and market insights, translating feedback and trends into actionable recommendations for product and business improvements.
• Monitor creator content quality, engagement standards, and overall platform performance to ensure consistency and effectiveness.
• Drive creator-led promotion strategies to improve traffic performance and increase monetization opportunities across social channels.
• Oversee the execution and quality of weekly promotional activities, ensuring consistency in content delivery and campaign performance.
• Coordinate cross-functional initiatives related to Creator Cabinet development, integrating internal tools into daily workflows and optimizing operational efficiency.
• Consolidate creator analytics across multiple systems into unified reporting frameworks to support data-driven decision-making.
• Monitor payout processes to ensure accuracy, timeliness, and operational reliability.

Requirements:

• Strong experience in account management, operations, or partnership management within digital platforms or creator-driven ecosystems.
• Advanced proficiency in Excel (formulas, pivot tables, dashboards) and strong analytical skills for reporting and performance tracking.
• Experience working with financial and operational systems such as 1C, invoicing workflows, and reporting tools.
• Familiarity with digital analytics platforms and visualization tools (e.g., Superset or similar).
• Strong ability to manage cross-functional projects using tools such as Slack, Jira, or internal workflow systems.
• Excellent communication and interpersonal skills with a strong focus on empathy, relationship-building, and stakeholder management.
• Strong problem-solving skills with the ability to remain calm and effective in high-pressure or fast-changing situations.
• Adaptability to work across diverse cultures, markets, and operational environments.
• Experience leveraging AI or digital tools to improve workflows and performance is a strong plus.

Benefits:

• Fully remote, full-time work opportunity.
• 28 calendar days of annual vacation plus 7 wellness days.
• Annual bonus incentives for successful employee referrals (up to $5,000).
• Financial support for professional training, conferences, and learning programs (up to 50% coverage).
• Health-related compensation support up to $1,000 annually for insurance or medical expenses.
• Home office or co-working space equipment reimbursement support.
• Corporate discounts for English lessons and access to internal learning resources.
• Gamified internal reward system with redeemable perks and experiences.
• Exposure to a global, fast-scaling digital ecosystem with strong career development potential.