Senior Account Manager (m/w/d)

Working at veniture

veniture was founded in Cologne in 2016 and over the years we have become one of the leading providers of Atlassian products and solutions.

With locations in Germany Croatia Turkey and the United Arab Emirates and more than 110 employees from all over the world we pride ourselves on our more than 500 satisfied customers.

Since November 2022 we are part of The Adaptavist Group to help you with your digital transformation with combined resources and competences!

About the role

The Senior Account Manager will be the primary relationship owner of a strategic group of key accounts and be responsible for retention and growth within that account portfolio. The Senior AM will focus not only on growth and retention but will also be pivotal in providing a strategic view and insights of their accounts to the Adaptavist Group.  These strategic activities will support various initiatives across multiple departments including marketing sales licensing professional services and client services.

Using Strategic and Key Account Management practices  The Senior AM will ensure the Adaptavist Group is delighting their customers by using consultative business development practices to achieve and maintain a trusted advisor status within their portfolio.  In addition to using a consultative sales approach the Senior AM will be responsible for working directly with the client externally and collaborating closely with various key stakeholders that will support the execution of strategic activities identified in high-level account plans.

The Senior AM will also be acting as the key point of contact between the client various lines of business and multiple key stakeholders across the Adaptavist Group to ensure the client has an unparalleled customer experience.  The role needs to have a broad scope of knowledge of the Adaptavist Group offerings in line with our strategic focus.

What you'll be doing

-Creates strategic account plans within identified key accounts/customers to assist in budgeting and setting KPIs using various internal and external data sources

-Plans develops and executes tactical actions within key accounts that support account plan outcomes and KPIs

-Plans and executes value monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction

-Demonstrate and execute regular consultative sales conversations to acquire and maintain trusted advisor status with their accounts

-Act as the primary point of contact on key accounts for issues escalations questions and requests and coordinate with appropriate internal and external stakeholders accordingly

-Fills and maintains a healthy sales funnel and pipeline within existing key accounts to grow share of wallet with current customers

-Leads comprehensive business discovery conversations to shape complex problem statements for customers that are derived from a higher level understanding of the key account’s unique business challenges

-Coordinates internal resources across multiple Adaptavist lines of business to proactively solve sales obstacles and customer challenges

-Coaches and guides standard level Account Managers on growth strategies and business analysis

What we're looking for

- Experience in a comparable Account Management role

- Must have experience of Technology and SaaS

- Experience working with both Public and Private sector clients

- Skilled in building rapport client trust and developing long-term relationships

- Ability to work seamlessly in a team-oriented environment as well as individually

- Ability to handle a variety of tasks independently and efficiently

- Proactive persuasive energetic personality

- Detail-oriented and clear communicator with superior organisation skills

- Strong communication skills and confidence in working with stakeholders at all levels

- Knowledgeable in a wide variety of ecosystems including Atlassian Gitlab and Monday.com

- Fluent in German and English is essential

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You are qualified enough!

Studies have shown that women and people of color are less likely to apply for jobs unless they do not meet every single qualification. At veniture we are dedicated to create a diverse inclusive and authentic workplace for our employees.

This includes living diversity and appreciating differences that defines our company culture. If you are interested in this position but your previous experiences do not align with all the requirements in the job description we encourage you to apply anyway. You may be just the right candidate for this or another role in our company.