Senior Account Manager- People Solutions

Position responsibilities• The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing Clients' accounts in an innovative and efficient manner • This individual will develop and maintain favorable internal and external relationships, providing the highest level of customer service by meeting or exceeding industry standards. • Ability to perform all Account Manager responsibilities, duties, and expectations• Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration• Researches issues' root cause, implements, and resolves policy related issues• Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation materials• Interprets Clients' current coverage plan and identifies and recommends opportunities to expand lines of coverage• Engages in Client strategy meetings to manage insured expectations for upcoming term• Prepare and release RFP to appropriate markets• Identifies gaps in coverage or cross-sell opportunities and provides related recommendations to AE/Producer• Prepare open enrollment presentations, Brainshark recordings and conduct enrollment meetings• Oversee 5500 preparation by the annual deadline• Knowledge of governmental compliance/regulations to educate Client • Mentors and trains junior-level staff• Performs other responsibilities and duties as needed

Position qualifications• The ideal candidate will possess a bachelor's Degree in Business Administration or related field and/or years of experience equivalent• Typically, three plus years of related Client services experience is required• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)• Understands industry trends and governmental regulations• Ability to complete continuing education requirements as needed • Ability to travel by automobile and aircraft• Ability to work outside of normal business hours as needed• Legally able to work in the United States