Senior Account Manager (Spanish Speaking)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Manager (Spanish Speaking) in the United States.

This is an exciting opportunity for a strategic and relationship-driven account management professional to lead and expand partnerships with enterprise-level clients in a fast-growing SaaS environment. In this role, you will act as a trusted advisor to key customer stakeholders, helping organizations maximize the value of advanced digital analytics and customer experience solutions. You’ll collaborate cross-functionally with Customer Success, Sales, Product, and Marketing teams to drive customer retention, expansion, and long-term success. The position offers strong visibility with executive stakeholders and the chance to influence strategic initiatives while managing high-value customer relationships. Ideal for someone who thrives in a collaborative and fast-paced remote environment, this role combines consultative relationship management, executive communication, and growth strategy execution. Bilingual communication skills and a customer-first mindset will be essential in helping enterprise clients achieve measurable business outcomes while strengthening long-term partnerships.

• Serve as the primary strategic contact for enterprise-level accounts, building strong executive and C-suite relationships based on trust, collaboration, and business value.
• Develop and execute strategic account plans focused on customer retention, expansion opportunities, and long-term account growth.
• Collaborate closely with Sales, Customer Success, Product, and Marketing teams to align customer initiatives with broader business objectives.
• Lead renewal and expansion activities, including contract negotiations, forecasting, and proactive account growth strategies designed to exceed performance targets.
• Conduct executive-level Quarterly Business Reviews (QBRs) to demonstrate platform impact, business alignment, and measurable customer outcomes.
• Identify and promote opportunities for customer advocacy including case studies, webinars, executive speaking engagements, and strategic references.
• Educate enterprise stakeholders on new features, integrations, advanced use cases, and evolving platform capabilities to maximize adoption and value realization.
• Maintain accurate account health data, renewal timelines, growth opportunities, and strategic insights within internal systems and reporting processes.
• Communicate regularly with internal executive leadership regarding account risks, opportunities, escalations, and strategic initiatives.
• Manage multiple complex account initiatives simultaneously while maintaining exceptional organization, responsiveness, and attention to detail.
• Support long-term customer satisfaction by proactively addressing business challenges and coordinating solutions across internal teams.

Requirements:

• Professional fluency in Spanish and English with the ability to communicate effectively with Spanish-speaking enterprise clients.
• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 7 years of progressive experience managing and growing strategic enterprise accounts within SaaS, technology, or customer-focused industries.
• Proven track record of consistently exceeding customer retention, renewal, and expansion targets.
• Strong executive communication, presentation, and stakeholder management skills with experience engaging C-suite audiences.
• Demonstrated ability to build trusted client relationships and influence strategic business decisions at multiple organizational levels.
• Experience developing and executing strategic account plans and managing complex customer initiatives with executive visibility.
• Highly organized with strong project management, multitasking, and workflow coordination abilities.
• Solutions-oriented mindset with a collaborative and proactive approach to solving complex customer and operational challenges.
• Strong analytical thinking and attention to detail with the ability to identify growth opportunities and mitigate risks effectively.
• Ability to travel approximately 20–30% of the time for client meetings, strategic engagements, and industry events.
• Growth-oriented mentality with openness to coaching, continuous learning, and team collaboration.

Benefits:

• Fully remote-first work environment designed to support flexibility and work-life balance.
• Comprehensive medical, dental, and vision insurance coverage with company-paid medical base plan options.
• Access to FSA, DCFSA, and HSA healthcare savings programs.
• Employee Assistance Programs (EAP) and telehealth support services.
• 401(k) retirement plan with employer matching contributions and equity opportunities.
• Unlimited Paid Time Off, sick leave, and paid parental/adoption leave.
• 13 company-paid holidays annually.
• Wellness benefits including fitness app discounts and health rewards programs.
• Additional voluntary coverage options including life insurance, disability, accident, and critical illness protection.
• Flexible work environment with monthly business expense stipend and remote work setup allowance.
• Professional development resources, onboarding programs, recognition initiatives, and promotional growth opportunities.
• Employee referral programs, discount programs, and collaborative team-building experiences.
• Recharge program offering an extended three-week disconnect period after three years of service.
• Company-provided MacBook and remote work equipment support.
• Inclusive and diverse workplace culture focused on collaboration, career growth, and employee well-being.