Senior Account Relationship Manager (Payments)

BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities, technologies, and services, all with only one integration.

BlueSnap is looking for a well-rounded, experienced, and enthusiastic Card Not Present (CNP) Payments Senior Account Relationship Manager (SARM) who will work with our merchant accounts. The SARM will foster a strong business relationship from Implementation forward, driving customer satisfaction, and revenues associated with online payment and merchant support. As a SARM, you will establish a consultative relationship with your merchants, understand their business, and identify opportunities through demonstrating an in-depth understanding of both the merchant and BlueSnap business values to ensure business growth. This thorough understanding of the customer and global payments will also help you advocate internally for the client while being able to answer team members’ questions about the customer’s business model, plans, and what to expect from the client.

Tasks and Responsibilities:

• Establish yourself as a payments consultant who is dedicated to deliver maximum value to your portfolio and engage in frequent informal and formal dialogue (on-site/phone/email/IM)
• Coordinate and assist with client implementations and engage resources as needed to resolve service issues
• Create relationships with day-to-day account contacts and identify and build C-level contacts to ensure trust, confidence, loyalty and mutual benefit
• Have an expectation of each business’ direction and regularly monitor key business metrics for consistency with this expectation
• Work with your clients to understand and help accounts meet their goals through strong relationship building, product consultation, retention plans, and cross sell programs
• Identify value-based opportunities and close business to increase BlueSnap’s share of processing from account business
• Facilitate product adoption through effective needs-based selling
• Partner with BlueSnap Marketing to develop case study scenarios based on account success and ensure account is referenceable
• Monitor account activity and review the value of services provided to recommend needs-based sells

Requirements/Qualifications

• At least 5+ years of experience in card not present payments with direct client facing relationships, managing larger accounts with a successful track-record of increasing customer satisfaction
• Previous experience working in either a payment processing or ecommerce acquiring platform
• Exceptional communication, analytical, quantitative, and facilitation skills
• Self-driven and passionate; always looking to excel and improve performance
• Constantly looking to improve the way things are done
• Experience and desire for a fast-paced environment where cross-functional collaboration and self-reliance are essential to accomplishing goals and objectives
• Great team player
• Project Management experience a plus
• FinTech experience a plus
• Ability to travel 20% of the time

As an eligible full-time BlueSnap team member you will receive a competitive salary, along with an excellent benefits package which will include BlueCross BlueShield medical and dental insurance, FSA, HRA, vision, life, disability and more! You will have the opportunity to save for retirement through our 401K plan which includes a generous company match. We find some of our best team members through employee referrals, which is why we provide you with the opportunity to earn significant referral bonuses. In addition, we provide our team members with a PTO plan that will help you enjoy nice work/life balance. These are just a few of the great benefits we offer. We look forward telling you more during the interview process with BlueSnap!

BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias.

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