Senior Account Specialist

Job Title: Sr. Account Specialist (hybrid)

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

Job Overview:

Serves on the Account Management Team as a Lead for Account Specialist I & II's in a fast-paced, SLA driven, and team-oriented environment. This position supports the Manager in the following areas: serves as a point of contact for escalated or high visibility dealer/field-team interactions, communicates frequent daily updates regarding team performance, identifies areas of opportunity/process gaps, and is responsible for providing services and support to assigned accounts (including excellent and prompt communication).

Job Responsibilities:

• Provides exceptional service and daily support to designated clients on programs, products, services and initiatives
• Oversees and supervises team responses to client, internal departments, field team, dealerships, and end-customers (which includes phone calls and emails in accordance with established SLAs) to resolve open inquiries
• Prepares and analyzes SLA reports and provides feedback on patterns, aged tickets, and overall SLA performance
• Documents processes and recommends process improvements
• Offer day-to-day coaching and guidance to Account Specialist I & II's
• Prepare scheduled and ad-hoc reporting/presentations to client and internal teams on ticket processing and successes/areas of opportunity (identify patterns for Account Specialists as well as field team members)
• Manages marketing material orders for designated client

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor's degree in Business Administration or related field
• 1-3 years of supervisory experience in corporate environment
• Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, Excel, and Salesforce
• Superior oral and written communication skills, strong analytical & problem-solving skills and critical thinking skills
• Detail oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment
• Must be able to multi-task effortlessly under tight deadlines
• Must be flexible with schedule, willing to work additional evening or weekend hours when and if necessary
• Automotive industry or related industry knowledge preferred
• Ability to assemble packages and lift up to 35 pounds
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.