Senior Account Specialist - Hybrid

Job Title: Sr. Account Specialist - Hybrid

Location: US-GA-Atlanta (Sandy Springs)

FLSA: Exempt

Position Overview:

Serves on the Account Management Team as a point of contact for client interactions and is responsible and accountable for providing services and support to assigned accounts. This includes excellent and prompt communication, implementation, delivery of products and services, and management of specific, on-going projects.

Essential Functions:

• Provides exceptional service and daily support to designated clients on programs, products, services and initiatives.
• Assist with designated clients/field team phone calls and emails, working with various departments throughout the organization to manage the resolution of client questions, project deliverables and escalations.
• Supervise responses to program related and process inquiries from clients, dealers and consumers and from other internal departments.
• Serve as lead with various departments to reconcile escalated claims, cancellations and accounting issues.
• Create, reconcile, and provide routine reporting, quarterly business presentation and/or ad hoc reports or queries to designated clients.
• In conjunction with Account Director and Manager to lead new product, form and pricing launches.
• Reviews and documents information on products and keeps the Account Management and sales teams, and other department managers updated with latest information on the company's products and internal/external processes.
• Supervise system set-up for new clients/accounts/incentives/overrides.
• Lead escalated reconciliation and disbursement of incentive payments, overrides and bonus programs.
• Effectively communicates daily responsibilities to senior managers, team members and stakeholders in a timely and clear fashion.
• Reviews and documents information on products and keeps the client relations and sales teams, and other department managers updated with latest information on the company's products and internal/external processes.
• Manages supply ordering & product inventory for designated clients.
• Orchestrates new product launches to market:
• Develops project plans; schedules timelines, and effectively communicates project expectations to direct manager, team members and stakeholders in a timely and clear fashion.
• Initiates, manages, executes system set-up for new clients/accounts.

• Documents and communicates licensing, compliance, filed rates, and any other requirements for new dealer sign-ups or existing accounts.
• Develops new and updates current marketing, training and point of sale material.
• Provides communication and support to departments with regard to new products, product changes, rate changes, new forms, etc.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Qualifications:

• Bachelor's degree in Marketing, Public Relations, Communications, Business, or related field.
• 3 - 5 years of marketing/product management experience
• Marketing, communications and automotive finance industry, or related industry knowledge.
• Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel.
• Ability to assemble packages and lift up to 35 pounds.
• Detail oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment.
• Must be able to multi-task effortlessly under tight deadlines and be flexible with schedule, willing to work additional evening or weekend hours when and if necessary.
• Superior oral and written communication skills, strong analytical & problem-solving skills and project management skills.
• Must be authorized to work in the U.S.
• Must be able to successfully pass a background check.

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.