Senior ADA Accommodations Manager

PRIMARY PURPOSE:

The ADA Accommodations Manager oversees the administration of the Americans with Disabilities Act (ADA) Accommodations program for an assigned property and/or business unit and implements standardized policies and practices, that are associated with the accommodation process related to the administration of the ADA, to create departmental efficiencies and excellent customer service. The ADA Accommodation Manager works closely with the assigned property's HR, Corporate Legal, Workers Compensation, and Leave of Absence departments on coordination of requests and communication with employees and management regarding short and long-term ADA accommodations. All duties are to be performed in accordance with property and MGM Resorts policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide guidance to Accommodation Specialists on case escalations; this includes working with the employee, operations leaders, legal, and other stakeholders.
• Provide support and guidance while performing activities related to short term and long term medical-based accommodations for employees returning to work.
• Manage the team who handle the interactive process and determine an appropriate course of action based on multiple considerations.
• Perform accommodation services to ensure compliance with regulations, Company policies, and standard work to support employee requests for accommodations in safe and productive assignments.
• Develop transitional work assignments or long-term accommodations within the position based on restrictions and available job tasks Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes.
• Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees and managers.
• Provide guidance on complex accommodation requests and cases including the inability to accommodate.
• Maintain system records and documentation to ensure accurate and timely information/documentation.
• Develop and provide training for employees, managers, ER CoE and others in the LOA program services.
• Consult and partner with Labor Relations, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.
• Identify accommodation trends and recommend appropriate and consistent approaches for the organization.
• Implement and administer a job search process for employees that cannot be accommodated.
• Ensure Compliance with all state and federal regulations in relation to accommodation of disabilities in the workplace.

MINIMUM REQUIREMENTS:

• Bachelor's degree or equivalent experience
• 3+ Years of related experience such as working with employees on disability, leave of absence, Human Resources, or other employee relations functions.
• Previous experience in providing consultation on disability issues or leaves of absence.
• Demonstrated experience managing cases from intake to closure with a high degree of accuracy, resolution, and employee satisfaction