Senior Agent, Customer Conversion (Mandarin & English Support)

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll Be Doing:

• Responsible for community-related work according to business objectives and requirements.
• Maintain enthusiasm and patiently answer users’ queries, deeply explore users’ needs and values, and provide feedback.
• Capable of executing key actions in community operations, achieving conversion goals.

What We Look For in You:

1. Bachelor degree or above, with excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
2. Proficient in problem identification, summarization, and sharing, with a deep understanding of operational role and a clear career plan.
3. Possesses strong learning ability, execution capability, and good stress tolerance.
4. Willingly to work according to given schedule (9am to 6pm; 2pm to 11pm) to support 24x7 operations.
5. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Shift Allowance + Annual Increment).
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation