Senior AI Implementation Engineer - Moveworks

• Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock Solution Design/Architecture Building Tuning and launch.
• Custom Solution Design: Architect design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration and implementation: Integrate the Moveworks Platform to Customer enterprise system in an innovative secure and performant manner.
• Product Partnership: Work closely with engineering and product teams on new product rollouts and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
• Strategic Autonomy: Consult customers apply creative freedom in solution design to shape the customer's Agentic AI roadmap.

• Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and "why is this done that way?"
• Technical Mastery: Strong grasp of API based systems integration LLM-based systems design including prompt engineering context engineering and data modeling.
• Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
• Reusability: You share what works with the broader team and help generalize solutions into reusable templates.
• Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams solution proposals product documentation SOWs) as well as engaging presentations and demos tailored to the technical and business awareness of the audience.
• Strategic Guidance & Influence: Serve as a trusted advisor to customers providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions as well as upskilling customer teams to leverage the product independently.
• Entrepreneurial Drive / Grit: You aspire to a high-growth career path actively seeking to gain maximum exposure and learning across engineering product and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
• Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

• 5+ years of experience in a technical role such as a Forward Deployed Engineer Solutions Engineer Customer Success Engineer Solutions Architect Consulting Engineer or Software Engineer; or an advanced degree with 3+ years
• Ability to operate across multiple business functions or technical domains demonstrating adaptability quick-to-learn and broad technical skills.
• Experience designing building and launching full-stack workflows and automations leveraging REST APIs iPaaS automation (Workato Azure Functions AWS Lambdas ServiceNow Flow Designer) or generic scripting (e.g. Python JavaScript Golang etc.).
• Fully independent practitioner who owns work with minimal guidance applying in-depth knowledge to problems of diverse scope and evaluating multiple factors to arrive at sound technical decisions.
• Track record of contributing ideas and documentation across project teams not just within immediate assignments.
• You are willing to travel up to 25% of the time

• Familiarity with enterprise platforms (e.g. ServiceNow Jira Service Desk Zendesk Workday Okta etc.) is a plus
• You have familiarity with Linux and Windows environments and using the command line.
• You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects
• You stay current with the latest AI tools and frameworks and think about how to apply them thoughtfully to work smarter and build reliable scalable solutions

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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