Senior AI Product Manager

The Team

Vonage AI is running two main engineering teams:

• AI Studio, a low-code / no-code process orchestration and virtual assistant conversation designer tool that empowers developers and non-developers alike to create and deploy customer engagement experiences that operate in natural language on any channel (Telephony, SMS, Whatsapp, HTTP and more).
• AI Services, develops AI/ML based services specializing in audio, text and conversational AI systems, enhancing existing products and driving innovation with new products to the customers and optimizations within the company.

What will you do?

We are seeking a talented and experienced AI Senior Product Manager to lead the development and implementation of AI capabilities in our AI team. The ideal candidate will have a strong background in the machine learning domain and the latest AI developments, product management, and telecommunications, with a passion for driving innovation and delivering exceptional customer experiences.

Responsibilities:

• Collaborate with cross-functional teams to define, prioritize, and execute Gen AI feature and API development roadmaps
• Work closely with engineering teams to ensure the successful implementation of AI technologies in CPaaS/UCaaS/CCaaS
• Conduct market research and competitive analysis to identify opportunities for AI-driven enhancements in CPaaS/UCaaS/CCaaS
• Define and track key performance indicators to measure the success of Gen AI features and APIs
• Drive product launches, including creating go-to-market strategies and collaborating with marketing and sales teams to ensure successful product adoption
• Engage with customers and stakeholders to gather feedback and insights, and incorporate them into product development processes
• Stay up-to-date on industry trends and advancements in AI technologies to inform product strategy and roadmap decisions

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's degree preferred)
• 5+ years of experience in product management, with a focus on AI technologies and Telecommunication products
• Strong understanding of AI concepts, machine learning algorithms, and natural language processing
• Experience working with APIs, SDKs, and developer tools in a Telecommunication environment
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Proven track record of successfully launching and managing AI-driven products in a fast-paced environment
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Please note: This position is offered on an employee contract. Unfortunately we do not offer B2B contracts. This role is hybrid, coming to the office in Wroclaw once per week may be required.We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

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