Senior AI/ML Engineer Voice Bots - Remote

• Lead and contribute to the design and hands-on implementation of AI/ML Voice bots that enables Optum to deliver self-service voice bot solutions
• Design develop and implement Voice Bot models using GenAI (LLMs agentic frameworks) and/or traditional ML on the cloud
• Utilize version control tools such as GitHub for code management and collaboration and manage multiple activities in a fast-paced environment while adhering to best practices in coding and documentation
• Partner with product managers data scientists prompt designers engineers and business stakeholders to translate business requirements into scalable AI voice bot systems
• Leverage AI assisted tools for design implementation code reviews and testing
• Ensure the delivery of high-quality maintainable and efficient code and specifications. Lead by example to deliver product quality the first time
• Drive the full lifecycle of AI/ML initiatives-from problem definition and data exploration to agent development deployment and monitoring. Define project scope success metrics and timelines in collaboration with cross-functional teams and ensure timely delivery while not compromising on quality
• Stay ahead of the curve on emerging AI/ML technologies tools and research and evaluate their applicability to business problems. Embrace and promote a culture of innovation through rapid iteration experimentation and data driven decision-making
• Be a trusted technical advisor to management internal stakeholders and customers
• Mentor and lead other engineers to reach their potential
• Uphold ethical AI principles by embedding fairness transparency and accountability throughout the model development lifecycle

• Undergraduate degree or equivalent experience
• 3+ years of experience in Python programming
• 3+ years of professional experience in Voice Bot software development with 1+ years of focused on AI/ML or Generative AI projects
• 2+ years of experience with Deploying and manage ML models on cloud platforms such as Microsoft Azure AWS Google Cloud Platform (GCP)
• 1+ years of DevOps experience
• 1+ years of Git action and CI/CD experience needed
• Demonstrated experience with RESTful API design implementation and documentation

• Prompt engineering experience
• Experience leveraging Large Language Models (LLMs)
• Hands-on experience with the Google AI Development Kit (ADK) or building/integrating AI Agents (e.g. using Vertex AI Agent Builder Agentic Space)
• Experience with the challenges of delivering and monitoring LLM based cloud systems into production
• Proven solid communication skills with the ability to explain complex technical concepts to diverse audiences

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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