Senior Analyst

About the role

We are seeking an experienced and data-driven Senior Analyst to join our team as a senior individual contributor. This role will focus on optimizing the performance of our home repair and online marketplace platform by leveraging advanced analytics to drive strategic business decisions. You will work closely with product managers, marketing, and operations teams to analyze consumer behavior, market trends, service provider performance and platform efficiency. As a key contributor, you will provide data-backed insights to enhance the user experience, increase platform engagement, and improve operational efficiency.

What you'll do

• Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement
• Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies
• Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives
• Present findings and recommendations to senior leadership, contributing to overall business strategy and platform growth
• Create dashboards and reports to monitor key marketplace metrics (e.g., response times, job completions, user satisfaction) in real-time
• Ensure data integrity by collaborating with data engineering teams to maintain accurate, scalable data solutions
• Stay current with trends in the home services industry, online marketplace developments, and emerging data tools to keep our platform competitive

Who you are

• Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field required, Master's degree preferred
• 5+ years of analytical experience in an e-commerce, marketplace, or home services-related field
• Strong proficiency in SQL as well as data analysis tools such as Python or R
• Expertise in data visualization tools such as Tableau, Power BI, or Looker
• Proven ability to develop and apply predictive models to enhance marketplace performance
• Ability to manage ambiguity and drive actionable results
• Strong communication skills to present complex data to cross-functional teams and non-technical stakeholders
• Experience collaborating with stakeholders and aiding in strategic and data-driven decision-making
• Ability to manage multiple projects independently in a fast-paced environment

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges from $85,000 - $150,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• Pet discount plans & retirement plan with company match (401K) 
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

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