Senior Analyst

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalog of music, and an artist services and distribution business to help artists grow long-term, successful careers.

As a Senior Analyst, you will work closely with the engineering, product and design teams to ensure we’re leveraging data to generate insights that drive product innovation and growth.  You will use your advanced SQL skills, analytical mindset, and storytelling abilities to uncover user behavior patterns, identify opportunities, and measure the impact of new features/functionality through experimentation. You will also create dashboards and insights reports to communicate your findings and recommendations to various stakeholders, from product managers and engineers to leadership and executives.

With your keen business intuition and your passion for user data, you are a strategic partner who guides and shapes product and business decisions that boost growth.

Key Responsibilities:

• Define, implement, and monitor key performance indicators (KPIs) and success metrics for and success metrics for features, products & the business overall.
• Conduct exploratory data analysis to identify user needs, preferences, pain points, and opportunities for improvement across different phases of the user journey.
• Design, execute, and analyze A/B tests and experiments to evaluate the effectiveness of new features, algorithms, and user interfaces designed to improve engagement & monetization.
• Communicate data-driven insights and recommendations to product, engineering, design, and leadership teams using clear and compelling narratives, visualizations, and presentations.
• Collaborate with other analysts, data engineers, data scientists, and product managers to ensure data quality, consistency, and alignment across different data sources and platforms
• Develop and maintain dashboards, reports, and documentation to share best practices, learnings, and institutional knowledge across the organization.

Experience and Background:

• 5+ years of experience in product analytics, business intelligence, data science, or a related field.  2+ years of experience in one of the following domains a plus: Subscriptions, freemium based businesses, streaming services, search & discovery.
• Expertise in SQL and experience working with large-scale data sets on cloud platforms such as GCP or AWS.
• Proficiency in data visualization tools such as Looker, Tableau, or Power BI.
• Familiarity with event tracking, design and tag management solutions such as Segment, GTM, Adobe Launch, Tealium, etc.

• Experience in designing, running, and analyzing A/B tests and experiments using one or more of the leading experimentation solutions.

• Strong analytical skills and ability to apply statistical methods such as hypothesis testing, regression analysis, clustering, churn, retention & prediction models
• Excellent communication skills and ability to translate complex data into actionable insights and recommendations for different audiences.
• Curiosity and passion to find & elevate the data narratives and exercise influence to drive change.
• Experience in mentoring and training analysts and non technical stakeholders
• Passion for music and interest in understanding user behavior and preferences in the music domain.

The salary range for this role is $140,000 - $175,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)

• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources

• Robust 401k program
• Employee Stock Ownership Plan
• Generous professional development allowance
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
• Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status. 

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.