Senior Analyst

About The Role

As a Senior Analyst at JustAnswer you will be a Subject Matter Expert (SME) on Chatbot Strategy driving long-term growth and working on incorporating the newest technologies like LLM.  In this role you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams uncovering valuable business insights devising optimization strategies and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business.

• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.

• Package and communicate findings and recommendations to a broad audience (including senior leadership)

• Perform both Descriptive & Prescriptive Analytics including experimentations (AB MAB) build Reporting for understanding trends.

• Perform advanced modeling including (NLP Text mining) would be preferable

• Implement and track business metrics that will help drive the business.

• Help determine growth strategy from a marketing and operations perspective.

• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions.

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products

• Proficiency in analysis and business modeling using Excel

• Experience with Google Analytics BigQuery Google Ads PowerBI and Python / R would be a plus

• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer

• Expertise in Descriptive Statistical Analysis Inferential Statistical Analysis

• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results

• Ability to translate analysis results into business recommendations and excellent written and confident verbal communication skills

• Ability to communicate effectively with all levels of management and partners from a variety of business functions

• Advanced English level

• App-related experience would be preferable

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more. In the last 20 years we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab Crosslink Capital and Glynn Capital Management.

Why Join the Team

With 1000+ employees we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together best of all you get to work at a hot company that’s (drum roll please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven : Data decides not egos

• Courageous: We take risks and challenge the status quo

• Innovative: We're constantly learning creating and adapting

• Lean: We focus on customers using lean testing to learn how to serve them best

• Humble: Past success is not a guarantee of future success

If these things matter to you come join the team here at JustAnswer!

Work Environment

JustAnswer India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming collaboration or social events. With employee well-being as a top priority where legally permissible employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer we embrace workplace diversity. We believe diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

#LI-Remote