Senior Analyst, AV Team

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Summary

Event production is the technological and creative execution of an event using sound, lighting, video, design, and more to control the atmosphere, mood, and emotion of attendees. This role will work with clients (typically meeting planners or event managers) to identify and subsequently plan the logistics and technical components, including but not limited to audio and video equipment, crew, outside vendors, budgets, etc.

Responsibilities:

• Ability to work on multiple projects simultaneously while managing deadlines and prioritizing jobs effectively.
• Provide excellent customer service to our clients.
• Ability to work, interact, and communicate effectively with C-Suite and other high-level positions within Cardinal.

• Ability to manage live, virtual, and hybrid events Audio/Video production workstreams.
• Role requires occasional travel to location for events. Typically, domestic travel, but international possible. Estimated 10% of time.
• Occasional late hours and possible weekends for meetings in other time zones and tight deadlines, especially during peak season.
• Our team supports the Zoom platform company wide, this sometimes requires interacting with clients to troubleshooting and answer IT tickets.
• Ensure best practices are in place and drive for flawless execution in pre and postproduction of assigned projects.

Qualifications:

• Exceptional verbal and written communication skills preferred
• Proficiency with Microsoft Office Suite, Windows, and Mac operating systems preferred
• General Audio/Video editing skills with experience in Adobe Creative suite preferred.
• Strong knowledge in using video networking platforms Zoom and Microsoft Teams preferred.
• Audio: Familiarity with Behringer X32 and Yamaha QL series consoles preferred
• Video: Knowledge of live video switching, Tricaster experience preferred
• Lighting: Basic knowledge of DMX addressing and Jands lighting control preferred
• Experience in A/V networking including knowledge in Dante and NDI protocols preferred.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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