Senior Analyst Business Operations

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Product Orderability group is responsible for the product, software, and services implementations in CRM, ERP, and Product Lifecycle Management Systems. Group has a global presence in all regions (North America, Europe, and Asia). It is responsible for working with cross-functional teams (Sales, Go-to-Market, Product Management, Engineering, Supply Chain and Services) for end-to-end definition and implementation of product offers and configurations in CRM/ERP systems product orderability from Quoting to Fulfillment products and to provide better user experiences to our end customers, partners, resellers and Salesforce.
Product Orderability group is also investing in onboarding new tools and technologies to drive process automation, enable self-service for our stakeholders, and reduce manual efforts to run our day-to-day operations. We look for the most advanced problem-solvers and leaders in the automation area - like you - to help automate our business processes using various automation concepts like AI, RPAs, BOTs, etc.
Job Description

Evaluates analyzes and develops business processes and methodologies to implement and enhance cost-effective standard operating procedures. Audits existing procedures for effectiveness and compliance. Investigates and develop solutions to operational business needs. Ensures business operations support the strategic plan.

Responsibilities include but are not limited to:

• Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering, etc) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle OCC, Oracle R12 Configurator, and COF

• Responsible for making sure product configurations in the above-mentioned systems are defect-free and orderable

• Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and providing SME level support to cross-functional teams

• Partner with developers to explain the requirements and perform testing once development is complete

• Work with the factory to make sure product configuration is set up correctly and Sales Orders can be processed error-free

• Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations

• Work in an Agile team environment

• Ensures that Product Compliance requirements are met for various regions/countries

• Ensures agreed standards are met for Orderability UX

• Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering, and Supply Chain

• Identifies opportunities for process simplification and helps with automation initiatives within the team

• Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently

• Create / update Requirement documents as needed

• Support business transformation initiatives inclusive of Software & Devices being integrated into the Subscription Management Platform

• Expertise in an End to End role acting as a Business Analyst & CPQ Programmer

Qualifications:

• Bachelor's degree required, Master's degree in Engineering preferred

• 3+ years of experience in one or more of the following: system engineering, computer science, programming, business analysis

• Computer Science, Information technology, or Computer Applications preferred; Proficiency in Oracle database concepts, and Oracle ERP/CRM application knowledge preferred

• Proficiency in at least one software procedural language (e.g., BML, C++, JavaScript, Oracle PL/SQL, Perl, Python, Google Script) preferred

• Ability to learn quickly in a challenging environment and work as part of a team or independently to achieve objectives

• Strong problem-solving skills and technical aptitude

• Strong verbal and written communication skills

• Fluent in English: verbal & written

• Demonstrated experience and understanding of ERP and CRM systems; Experience with Oracle CPQ, EBS, and Agile PLM preferred

• Prior experience in driving SKU and Product Structure optimization preferred

• Experience in managing the team with Agile methodology

• Experience with Agile development tools such as JIRA and Confluence

  • Able to learn new technology quickly, become an expert, solve problem and teach others

  • Experienced with creating business process models and using them to describe business requirements

  • Strong requirements gathering and analytical skill

  • Excellent written, speaking, and interpersonal skills

• Experience working with remote teams in a global environment

  • Familiar with Agile vs. Waterfall Methodology

• Experience with Oracle SW products PLM, EBS, and CPQ, Avigilon PLM/SAP preferred
• Experience with Telecommunication domain knowledge preferred
• Knowledge or understanding of some basic software programming language (e.g.SQL, PL/SQL, Google Script) preferred
• Proficiency in one or more ERP and CRM systems like Oracle
• Experience in process optimization and automation using various technologies (homegrown, RPA, AI)
• Experience with software programming language preferred

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Basic Requirements

• Bachelor's degree required, Master's degree in Engineering preferred

• 3+ years of experience in one or more of the following: system engineering, computer science, programming, business analysis

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.