Senior Analyst, Care Operations

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company #2 Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Fast Company #1 Most Innovative Company in Health (2020)
• Built In NYC Best Paying Companies (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

We're looking for a Senior Care Operations Analyst to be responsible for care reporting and analytics activities, as well as support efforts to drive performance across our patient-facing teams. As a member of the Care Strategy & Operations team, you'll work closely with our Care Advocacy, Care Support, Learning & Development, Data, Product and People teams to analyze and track metrics of success, and develop and maintain reporting to drive critical business operations and decisions. This role is a great fit for a team player who has exceptional attention to detail, an analytical mindset, and a collaborative spirit.
How equity and inclusion shows up for this team: It's important that we have a culturally diverse team, as that is reflective of our diverse membership, which is something we strive to achieve.
To make our mission a reality, your skills will be accountable for:

• Responsible for the organization and maintenance of Care Team reporting and/or dashboards in and outside Looker
• Identify opportunities to improve analytics processes, and execute on solutions
• Automate manual reporting by translating existing excel and powerpoint reports into Looker
• Produce recurring and ad hoc analytics deliverables and use critical thinking to extract business insights
• Scope and build reports and/or dashboards to track Care Team KPIs
• Assist in developing operational and strategic business decision support infrastructure for the Care Team
• Build, understand and improve complex models that help inform operational and strategic decisions for the Care Team

Minimum Qualifications:

• 3-5 years of experience in consulting or business analytics at a start-up, tech or healthcare company
• Experience leading with data by performing analysis and drawing insights in order to inform strategic and/or operational decision making
• Experience scoping, building and maintaining reports and/or dashboards
• Comfortable navigating ambiguity and unknowns, and moving fast
• Exceptionally strong attention to detail
• Clear verbal and written communication
• Resourceful, highly organized self-starter mentality
• Proven ability to collaborate well with others
• Willingness to roll up sleeves to directly solve problems

Preferred Qualifications:

• Experience with Looker or similar business intelligence softwares
• Understanding of database architecture

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone.