Senior Analyst, Customer Insights

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

We are looking for a smart, driven individual to join our Business Operations team. The ideal candidate is a high potential individual who is ready to solve interesting and challenging problems such as optimizing customer interaction reporting and assessing if business actions resulted in changed customer behaviors through deep data analysis. You'll forge partnerships with executives and internal business partners to drive understanding and make recommendations. In this high-visibility role, you'll work on projects that directly impact the success of the business.

Responsibilities:

• Analyze consumer feedback along with operational datasets to understand trends in behavior in order to optimize across the following: excellent customer experience, efficient operations, and lower cost.
• Design and build cross-functional dashboards to monitor key performance indicators for the business and facilitate decision making within Operations and key stakeholders
• Answer key questions by leveraging all data and tools available and developing an appropriate analytical approach, diving into the data, leveraging relationships, and presenting findings and recommendations to executives and key stakeholders.

You're Our Ideal Candidate If You Enjoy:

• Focused on operations with an interest in analyzing data to optimize processes and identify opportunities for product / service improvement.
• Analytically minded: you can not only come up with an idea (the “what’s”), but the “why’s”, “how’s”, and “when’s” too … along with the data to back it up!
• Detail-oriented and able to juggle many tasks within a fast-paced, extremely dynamic environment
• Self-starter with a continuous improvement mindset
• Driven to make an impact on the business: you’re scrappy and don’t give up
• Great team-player and able to work well with people internally and externally to the organization
• Desire to take on new challenges and evolve quickly into a category owner role

Qualifications

• BA/BS degree
• 3+ years of work experience is preferred. Preferred backgrounds include top performing management consultants, banking/PE analysts, or data science / analytics in a leading tech company
• Advanced skills with Excel, SQL and Tableau are required
• Strong analytical skills to drive fact-based decision making
• A strong record of rolling up sleeves and tactical execution

Nice to Have:

• Java/ Python/ Data Management skills
• MS in Operations, Engineering, Business, Economics, Statistics, Data Science, Analytics, or other advanced degree

Additional Information

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Flexible paid time off plus a generous holiday schedule
• Paid volunteer time to give back to the community
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Reimbursement for in-home office setup
• Various corporate perks and discounts

(Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible compensation for this role, if hired in Colorado, to be within the following range: 95K-115K

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.