Senior Analyst, Customer Service (Remote)

Date Posted:
2022-10-06-07:00
Country:
United States of America
Location:
HOH99: Field Office - OH Remote Location, Remote City, OH, 43201 USA
Position Role Type:
Remote

Responsible for managing customer accounts, by providing product or service details, processing customer orders, and resolving customer inquiries. Support and work closely with the sales team and all other necessary departments on customer concerns and trends, including shipment requests and tracking. Work with the team to evaluate and improve processes through training and standard job instructions.

• Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Primary Responsibilities

• Manage assigned customer accounts, conferring with customers who contact the organization by telephone or electronically. Provide information about products or services, enter customer orders, discuss customer accounts, and obtain and address customer complaints. Maintain a customer-first business mentality
• Prioritize and manage multiple Customer requests and inquiries efficiently. Ensure that all customer requests are handled with the utmost professionalism and within a timely manner
• Coordinate with necessary departments to solve customer inquiries and drive to a satisfactory resolution
• Work closely with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
• Monitor customer orders utilizing various reporting tools
• Participate in continuous improvement efforts as assigned
• Ability to travel domestically or internationally to visit customer sites up to 20% of the time

Basic Qualifications

• Bachelor's degree and 2 years of prior relevant experience OR
• In absence of a degree, 6 years of relevant experience is required
• Must be a U.S. Person/Permanent Resident "Green Card" holder

Preferred Qualifications

• Experience with supply chain process in a warehouse environment
• Experience participating in and coordinating with cross-functional teams
• Experience with SAP and Excel
• Aerospace or equivalent manufacturing industry experience

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable, and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
• Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility, and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year
• The salary range for this role is $57,000.00 to $115,000.00; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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