Senior Analyst, FlightSense Order Manager (Hybrid)

Date Posted:
2024-06-24
Country:
United States of America
Location:
01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA
Position Role Type:
OnsiteJoining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.Join our team as the North America Senior Analyst, Order Manager, reporting directly to the IATA I Order Management Lead. We are searching for a driven individual with strong customer service skills, adept at multitasking and achieving results. In this role, you will lead tactical and strategic initiatives, focusing on overseeing customer components within our vendor network.The chosen candidate will excel in Customer Service and Contract Administration, supporting aftermarket programs while adhering to established policies and procedures. Collaboration with various departments such as Supply Chain, Asset Management, Finance, Order Closure, Program Management, and SAP team will be essential to ensure exceptional customer satisfaction.What You Will Do

• Work a hybrid role either in Windsor Locks, CT or Monroe, NC. Work remotely Monday and Friday, and in the office Tuesday-Thursday.
• Action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customer's primary point of contact.
• Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provide AOG support outside of business hours as needed, including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures, and implement plan of action.
• Understand and comply with ITC and import/export regulations.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

What You Will Learn

• The team will provide training, coaching, experience and exposure you'll need to build relationships and grow in your career.
• Develop skills in problem-solving complex issues, identifying root causes, and implementing effective corrective actions to prevent recurrence, enhancing operational efficiency.
• Understand and comply with ITC (International Traffic in Arms Regulations) and import/export regulations, ensuring all customer orders are managed in strict accordance with legal and company policies.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Qualifications We Prefer

• Customer Service experience
• SAP experience
• Experience in commercial aerospace in a customer service, supply chain, administration, program management or finance.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

May be eligible for relocationLearn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.Apply now and be part of the team that's redefining aerospace, every day.The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:

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