Senior Analyst-Product Development

Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Senior Analyst-Product Development to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition-such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor's Best Places to Work, and Forbes FinTech 50-it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

Job Description:

The Analyst for BCA Operations Readiness & Execution will play a critical role in building the servicing infrastructure for the new Business Checking Account product. You will work closely with servicing, product and technology teams to advance the BCA servicing strategy.

Responsibilities:

• Lead operational readiness efforts to ensure all downstream servicing teams have the tools to effectively service product features & processes as they are enabled or enhanced.
  
  • Define servicing strategy & document the requirements for capabilities, training, communications and controls.
  • Engage relevant stakeholders to prioritize features & align on proposed servicing processes.
  • Continuously track & communicate progression against requirements.
  • Submit finalized process and training materials for compliance approvals.
  • Support testing & validations for new servicing capabilities.
  • Complete post launch evaluation to measure success and identify potential process/product enhancements.
• Apply operational knowledge and skills to assist with servicing training and communications development; provide recommendations to improve existing business/operational processes.
• Initiate and confirm that required operational readiness occurs on time to meet any predefined deadlines; escalate challenges to leadership upon identification.
• Develop knowledge of the applicable banking regulations and other rules related to servicing deposit accounts.
• Partner with the servicing and technology teams to understand servicing requests - volume, nature of requests, complaints, response times, etc. and identify product & servicing improvement opportunities.

Qualifications:

• 2-3 years of banking and/or operations experience
• Experience supporting large scale projects with multiple business partner relationships and stakeholders at various levels.
• A structured thinker with strong problem solving, analytical and decision-making skills, and the ability to translate information and analysis into actionable customer and operations insights and recommendations.
• Excellent project management and prioritization skills. Results focused.
• Relationship builder with strong influence skills who excels at bringing multiple cross-functional teams together toward common goals.
• A team player with a strong collaborative orientation.
• Possess excellent written and verbal communications skills, with experience and comfort working with all levels of an organization.
• Proficient in Microsoft Visio, Excel, Word, and PowerPoint.
• New account onboarding and/or loyalty program experience a plus.
• Bachelor's Degree preferred

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.