Senior Analyst, Product Development

The Ritz-Carlton Yacht Collection is an exciting extension of the Ritz-Carlton brand - redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of The Ritz-Carlton Yacht Collection your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton. It is our philosophy and the standards which set us apart in our industry. This philosophy has earned The Ritz Carlton an enviable reputation as a global brand leader in instilling the very highest company values and culture across the organization. The Gold Standards are at the heart of that culture and consist of the following elements:

• The Credo
• Motto
• Three Steps of Service
• Service Values
• The 6th Diamond
• The Employee Promise

THE CREDO

The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.

We pledge to provide the finest personal services and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.

The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

THE MOTTO

Service at The Ritz-Carlton Yacht Collection is an extension of The Ritz-Carlton motto - "We are Ladies and Gentlemen serving Ladies and Gentlemen."

This motto exemplifies the anticipatory service provided by all Ladies and Gentlemen.

The Ritz-Carlton Yacht Collection experience will be creating exceptional meaningful journeys that will redefine luxury at sea. With unparalleled hospitality that begins the second a guest reserves an experience, the Ladies and Gentlemen of the Ritz-Carlton Yacht Collection will deliver a level of service that has no equal, providing guests with gracious anticipated hospitality throughout every moment of their stay.

THREE STEPS OF SERVICE

1. A warm and sincere greeting. Use the guest's name.
2. Anticipation and fulfillment of each guest's needs.
3. Fond farewell. Give a warm good-bye and use the guest's name.

OUR SERVICE VALUES

1. I build strong relationships and create Ritz-Carlton guests for life.
2. I am always responsive to the expressed and unexpressed wishes and needs of our guests.
3. I am empowered to create unique, memorable and personal experiences for our guests.
4. I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
5. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
6. I own and immediately resolve guest problems.
7. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
8. I have the opportunity to continuously learn and grow.
9. I am involved in the planning of the work that affects me.
10. I am proud of my professional appearance, language and behavior.
11. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

THE SIXTH DIAMOND

Mystique

Emotional Engagement

Function

THE EMPLOYEE PROMISE

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world. We invite you to explore The Ritz-Carlton Yacht Collection.

Job Summary

The Senior Analyst, Product Development supports the Product team in leading all analytical data research around product development and enhancement of the overall guest experience. Seeking out opportunities to understand the guest voice and leveraging all potential data channels to establish market trends, customer insights and potential to build a product unrivalled globally within hospitality. Supports Product Managers to ensure comprehensive and detailed research that creates a foundation for growth and product development across the fleet of existing and new build programs. An ambassador for the development of an end-to-end customer journey reflective of The Ritz-Carlton guest expectation.

Essential Functions

• Partner with Product Managers to leverage customer insights and analytics that influence the mindful development of product experiences, ensuring the voice of the customer remains at the forefront of the vision. Understand and evaluate customer insights and market trends to make data-driven recommendations and execute the vision for future newbuild strategies and concepts.
• Develop and identify creative and innovative approaches to leverage new data points to bring forward the voice of the consumer. Laser focused on driving and building on data through an end-to-end customer lens.
• Responsible for identifying market trends and opportunities to improve and sustain an ultra-luxury guest experience while generating strong ROI and revenue streams.
• Analyze all guest satisfaction and customer insights, including guest voice surveys and share all emerging trends as related to the guest experience. Ensure solutions are taken moving forward by all responsible areas to address emerging trends and product enhancement opportunities.
• Partner with Product Managers to create strong business cases that support department initiatives and the ground moving forward. Support the process of cascading all guest experience and product innovations to operational teams to ensure brand alignment and on-brand execution.
• Create graphs and visuals for reporting up to the Executive level and deliver presentations as required to build buy-in and forward motion of the business.
• Assist Product Managers in the initiation and drive of the onboard product development process with all operational stakeholders. Support the brand approach, strategy, idea generation, organizational buy-in, and final concepts for all new and evolving onboard guest experiences.
• Provide multi-faceted administrative support to Product Managers to ensure effective optimization of schedules, ensuring productive interactions with all department leads. Assist in managing multi-dimensional project plans and maintaining project plans/workstreams and planning for key strategic company projects and deadlines.
• Support the day-to-day administrational needs of the department and handle a wide range of administrative and support tasks, initiate and implement processes to manage projects, information, and people.
• Work closely with the Marketing Communications team, Public Relations, Creative Agencies and Revenue Management to share relevant data capture and build into all future and ongoing product development.
• Identify clear short and long-term project plans and effectively manage complex timelines and deliverables.
• Foster a highly collaborative team dynamic and approach that connect various disciplines from internal partners, external partners, brand partners and Newbuild to ensure alignment, visibility, and a long-term successful product development process.

Competency

Education: Bachelor's degree (Master preferred) from an accredited university or college in Business Marketing, Mathematics, Hospitality or business-related field.

Experience and Qualification: Candidate must possess the following:

• Minimum of four years experience as an analyst in business, product development, or luxury operations organization
• 3+ years' experience in data mining
• Strong analytical skills and proficiency in mathematics. Ability to translate complex mathematical information into meaningful reporting and presentations
• Highly proficient in oral and written communication skills. Logical and critical thinking comes naturally
• Superior time management and organizational skills with the ability to multitask and manage in a fast-paced international environment
• Highly advanced written English communication skills. This includes the ability to prepare advanced written communication; interpret and analyze advanced reports, produce documents and presentations; and manage a large volume of written communication, either digitally or in hard copy
• Possesses strategic acumen with the ability to execute necessary deliverables
• Meticulous in focus around attention to detail and follow through
• Trustworthy, high ethical standards, ability to work autonomously and maintain a high degree of confidentiality
• Proficient in Microsoft Word, Excel, SharePoint, Smartsheet, PowerPoint and Project design software

Work Environment

The position requires working in a typical office environment as well as onboard and requires 25-35% travel annually.

#LI-Hybrid

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.